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Nature of Business
Exporter and School / College / Coaching / Tuition / Hobby ClassesLegal Status of Firm
Limited Company (Ltd./Pvt.Ltd.)Annual Turnover
Rs. 5 - 10 CroreImport Export Code (IEC)
AAACO*****GST Number
29AAACO5484B1ZGLata Airline Customer Service
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Airport customer service personnel make sure that the needs of their
traveler are being satisfied. Your aim is toprovide excellent customer
service and act as ambassador of the Airline.
As customer service personnel you may work at various levels, from
Check-in counters to the front-end of the business and in most cases
will be
- Handling face-to-face enquiries from customers.
- dealing with passenger enquiries about flight departures and arrivals
- checking in passengers and giving seat numbers
- providing boarding passes and luggage labels
- telling passengers about luggage restrictions
- weighing baggage and collecting any excess weight charges
- taking care of people with special needs, and unaccompanied children
- calming and reassuring nervous passengers
Objective
- Upon completing this course you will have the skills to:
- Learn techniques of effective communication and customer contact
- Understand the various social styles and cultural differences of airline customers
- Gain knowledge about new trends in customer service
Anyone wishing to join Hospitality and service sector
Ofcaa Advantage- Class conducted by industry professional
- Option of earning IATA Certification
- Personality development
- Familiarization trip to Airline officer, airport and Hospitality industry
- Free spoken English and Hindi classes for candidates, who are not fluent in English and Hindi
- Placement assistance
Key Topics
- Improved Standard of Customer Service
- Verbal & Non-verbal Communication Skills
- Customer Contact Techniques
- Cross-cultural Awareness
- Managing stress
- Chapters include review questions, discussion questions and a reading list of appropriate books for reference
- This course requires approximately 180 hours of study, to be completed in 06 months.
- All candidates will be given 2 attempts to successfully complete the final exam.
- To successfully pass the exam, the student must achieve a grade of 60% or higher.
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Private Pilot License Pilot Training Course
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Choice of Course | PPL – Private Pilot License |
Course Description | A Private Pilot License (PPL), is a qualification that permits the holder to act as a hobby pilot of an aircraft and he cannot be paid for his/her work. |
Course Duration | 6 Months |
Flying Hours | 40 in Single Engine + 10 hoursin Simulator |
Aircraft | Cessna 172 |
Eligibility | A pass in Class 10 or Equivalent (No restriction on age) |
Medical | Class II Medicals |
(Note: The student should be proficient in English)
Flight TrainingTotal Flying | 50Hrs (approx) |
Solo Flying | 20Hrs minimum |
Trainee student pilots pursuing Private Pilot License (PPL) will be preparing for DGCA Examinations in the following subjects in addition to the prescribed PPL syllabus.
Air RegulationsAerodrome search and rescue, rules & regulations, customs and health and knowledge of communication and navigational facilities.
Air NavigationTheoretical and practical navigation.
Aviation MeteorologyBasic knowledge of aviation, weather codes and plotting, elementary synoptic meteorology including simple interpretation of weather charts and meteorological procedures relating to aviation
Technical General (Aircraft and Engines)General principles and elementary knowledge of design, construction, maintenance and operation of aircraft, engine and instruments, ancillary systems, emergency systems, installations and equipment, basic knowledge of fuel and lubricants, loading of aircraft, weight distribution and its effect on flight characteristics.
Specific Paper (Cessna-172)Limitations, Aircraft Engines, Systems Weight & Balance Performance.
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B B A Aviation Management Course
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Aviation-related careers are not confined only to pilots. There are a huge number of other jobs that are necessary to keep air travel moving safely. An aviation management degree provides a broad range of skills, both technical and managerial, that prepare individuals for long-term careers in airline and airport management.
The government owned Airports Authority of India (AAI) operates 126 airports and civil enclaves out of a total of 449 airports and airstrips located throughout India. Around 80 airports/aerodromes receive regular commercial flights. The cities of Bangalore, Delhi, Hyderabad, Kochi and Mumbai are served by privately (or joint-venture) operated airports. Airports in India handled 295 million passengers in 2017. India is the fifth largest civil aviation market in the world behind the USA, China, Japan and the United Kingdom.
Worldwide, airlines carry more than 3 billion passengers a year and deliver about one-third of traded goods by value. Aviation-sector employment also is seen as strong. Airlines employ about 2.5 million workers and expect “to accelerate the pace of hiring over the next year,” the association reported in June 2015.
To work for a major airline carrier, an international airport, a government agency or a general aviation service provider, a bachelor’s degree in aviation management can provide the foundational and specialized knowledge needed to succeed in a range of careers including Airport managers, Airport Operations Manager, Airport planners and Air Cargo Managers.
Also our BBA Aviation programme has a unique blend of industry relevant content on par with International Air Transport Association (IATA) standards, which makes the graduate’s employability higher. The course is offered with a Choice Based Credit System, where the student has wider choices of electives to choose from based on his/her interests.
Foreign languages like French and German are also offered as choices in languages.
Course- DURATION OF THE COURSE: 3 Years (6 Semesters)
- ELIGIBILITY FOR ADMISSION Candidate who has passed II PUC / (10+2) or any other examination considered equivalent by the University of Mysore, is eligible for admission to the first semester of the Program
- The medium of instruction shall be English. However, students are allowed to write the examination in Kannada.
- Introduction to Airline Industry
- Management Information System
- Airline Marketing Management
- Cargo Introductory Course
- Foundation in Travel and Tourism with GDS
- Business Ethics & Values
- Passenger Ground Service with DCS – I
- Air Cargo Security Awareness
- Airline and Airport Management
- Travel Agents & Tour Operators I
- Airline Customer Service
- Passenger Ground Service with DCS – II
- Travel Agents & Tour Operators II
- Aviation Security Awareness
- Basic Ramp Safety
- Crew Resource Management
- Services Marketing
- Air Ticketing & Fare Construction
- Customer Relationship Management
- Airline Advertising & Sales Promotion
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Lata Airline Cabin Crew Course
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Get trained to be a cabin crew and fly across the world! The Orient Civil Aviation Academy Cabin Crew Training
Programme is amongst the best in the Industry to give you a complete make- over…Welcome aboard.
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.
Objective- Upon completion of Airline Cabin Crew, the participants will be able to
- Understand the cabin crew profession, its origins and current practices
- Identify aircraft types and relevant cabin crew functions
- Manage passenger interactions in a variety of circumstances
- Recall emergency ad safety procedures
- Standard XII (any stream)
- No visible scar or tattoos
- Height: Women Minimum 155 cm Men minimum 160 cm
Ofcaa Advantage
- Class conducted by industry professional
- Grooming
- Practical in-flight training
- First aid & Fire Fighting
- 12 Days swimming programme
- Orientation on aircraft simulator
- Familiarization trip
- Free spoken English and Hindi classes for candidates, who are not fluent in English and Hindi
- Placement assistance
Key Topics
- Introduction to the airline industry and aircraft
- Crew member coordination and communication
- Customer service and managing passenger interactions
- Safety and emergency procedures
- TOPICS
EMPHASIS Introduction to the airline industry Overview of the airline industry
Regulatory context of the airline industry
Organizational structures in airlinesAir transport and flight operation Airport and passenger processing
Flight operation
The aircraft cabin
Theory of flight and altitude physiologyCrew responsibilities and cooperation Organizational structure on board the aircraft
Communication on board the aircraft
Cabin crew duties in normal operationsManaging abnormal and emergency
situationPerspective on air transportation safety
Turbulence and cabin decompression
Firefighting and smoke removal
Emergency landing and evacuation
aircraft
Medical emergency equipment on board the aircraft Performing CPR, AED and Heimlich maneuver Flight and cabin crew incapacitation |
|
Dangerous goods | Air transportation of dangerous goods Handling dangerous goods in the aircraft cabin |
Aviation security | Coordinated efforts to increase aviation security Unruly passengers as a threat to aviation security Unlawful interference |
Customer service and interaction with passengers |
Creating a customer service environment Serving passengers with additional needs Managing unruly or drunken passengers |
Airline catering and onboard retail services |
Organization of airline catering Serving meals on board the aircraft Onboard retail services |
Cabin crew professional development | The cabin crew profession and life style choices Cabin crew professional development |
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Pilot Orientation Program Course
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Choice of Course | POP – Pilot Orientation Program |
Course Description | The Pilot Orientation Program (POP) is special course designed to help students take the first step towards acquiring their Commercial Pilot License or Private Pilot License. |
Course Duration | 3 Months |
Flying Hours | 5 Hours inLiveAircraft |
Aircraft | Cessna 172 |
Eligibility | A pass in Class 10th Std. or Equivalent |
Medical | Class II Medicals |
1. The Pilot Orientation Program is special course designed by Orient Flights Aviation Academy (OFAA), Mysore to enable students take the first step towards acquiring their Commercial Pilot License or Private Pilot License
2. The syllabus of the course is given below:-
(a) Ground Studies for Student Pilot’s License (SPL)
(b) Evaluation and Issue of SPL by OFAA
(c) Ground Studies for Flight Radio Telephony Operator’s License (FRTOL)
(d) Evaluation & forward to DGCA for issue of FRTOL (R)
(e) Flight Simulator Training for Cessna 172 – First 5 Lessons of CPL / PPL
(f) Flight Training in Cessna 172 – First 10 Flight Lessons of CPL / PPL
3. The duration of the course is as follows: –
(a) Ground Classes and Evaluation for Student Pilot’s License (80 Hours in 4 weeks)
(b) Training on Flight Simulator (5 Hours in 2 Weeks)
(c) Flight Radio Telephony Operator’s License (2 Weeks)
(d) Flying Lessons (10 Flight Lessons in 3-4 Weeks)
4. The eligibility conditions for the course are given below:-
(a) Age as on date of course commencement – 17 Years
(b) Completed 10+2 in Physics and Mathematics
(c) Class 2 medicals
5. The student would be equipped with the following licenses at the end of this Pilot Orientation Program which would help the student continue his PPL / CPL.
(a) Student Pilot’s License
(b) Flight Radio Telephony Operators License (Restricted)
6. This course has been designed as a first stage of acquiring PPL or CPL and pursuing their career in aviation. The hours flown by the student during this course would be counted towards their respective Pilot License Program.
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Student Pilot License Course
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Choice of Course | Student Pilot License (SPL) |
Course Description | This is the first step to a professional pilot license, which entitles you to fly as student pilot within Indian territory. |
Course Duration | 7 Weeks |
Training | Theory | 5 Hours VIRTUAL Flying in Simulator |Joy Ride in Cessna 172 / 152 |
Eligibility | 10th Std. &b Above |
Medical | Class II Medicals |
(Note: The student should be proficient in English)
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Lata Cargo Introductory Course
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With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.
This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and procedures expected by the world’s leading airlines. Special emphasis is given to customer service and cargo acceptance for cargo industry, with the final module of the course giving useful tips for completing the career option available in air cargo industry.
Get trained to be an Air Cargo Professional. The Orient Civil Aviation Academy Air Cargo Programme is amongst the best in the Industry to give you a complete make-over…Welcome aboard.
What You Will LearnUpon completing this course you will be able to:
- Guide clients on the IATA rules and procedures for air freight shipments
- Arrange air cargo shipments in accordance with IATA rules and procedures
- Apply published rates and charges for air cargo shipments
- Complete air waybills accurately
- Prepare shipments ready for carriage
- Eligibility Criteria
- Standard XII (any stream)
- Graduates
- Ofcaa Advantage
- Class conducted by industry professional
- Option of earning IATA Certification
- Personality development
- Familiarization trip to Cargo warehouse, cargo agency, airport
- Free spoken English and Hindi classes for candidates, who are not fluent in English and Hindi
- Placement assistance
- Operations at cargo agencies, airlines, and freight forwarders
- Air cargo acceptance basic rating principles
- Air waybill completion
- Industry terminology and abbreviations
- IATA geography, TACT, OAG, and other cargo manuals
- TOPICS
EMPHASIS Industry regulations ICAO
IATA
FIATAThe air cargo agency The IATA cargo agent
The consolidator
Air cargo agent’s operations
Air cargo agent service functions
Organization of air cargo agencies
LiabilityWorld geography Geography and IATA three-letter codes
IATA areas and sub-areas
Time differences
Calculation of transportation timeUsing guides The OAG Cargo Guide
The OAG Worldwide Flight GuideAircraft The aircraft
Bulk load limitations
Unit Load Devices
Determining the acceptance of cargo to carriers
- Handling facilities
Airports
Aircraft handling facilities
Cargo terminal facilities
Customs clearance processAir cargo acceptance Instructions for carriage
Acceptance based on the shipper’s letter of instructions
Acceptance of special cargoCargo booking procedures How to make a cargo booking and airline internal booking procedures Cargo automation Administrative automation
Physical handling automation
Cargo 2000
Future developments in cargo automationAir Cargo Rates and Charges The Air Cargo Tariff (TACT)
IATA Areas and Sub-areas
Chargeable Weight
Currencies
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Lata GDS Fares and Ticketing Course
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Objective
Upon completing this course you will have the skills to:
- Analyze GDS displays relevant to mileage system pricing
- Identify and price different journey types
- Read, interpret, and apply fare rules
- Check minimum-fare rules in pricing itineraries
- Use GDS to issue tickets for manually-priced reservations
- Plus 2 (any stream)
- Graduate
Ofcaa Advantage
- Class conducted by industry professional
- Option of earning IATA Certification
- Personality development
- Free spoken English and Hindi classes for candidates, who are not fluent in English and Hindi
- Placement assistance
Key Topics
- Introduction to mileage based air fares, analyzing itineraries and retrieving fares from a GDS
- Pricing one-way and circle trip practice exercises
- Limitations on indirect travel, side trips and surface sectors
- Backhauls, circle trips, journeys in different classes of service and alternative fare break points
- Lowest combinations, round-the-world journeys and minimum checks
- This course requires approximately 180 hours of study, to be completed in 06 months.
- All candidates will be given 2 attempts to successfully complete the final exam.
- To successfully pass the exam, the student must achieve a grade of 60% or higher.
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