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Comprehensive Hardware Maintenance Services

Leading IT / Technology Services of Facility Management Services, Comprehensive Hardware Maintenance Services, Standby Equipment Service, Onsite Resource Service, Preventive Maintenance Services and Repairs And Spares Facility from Nashik.

In today’s Demanding IT Scenario needs for proper IT services are increasing day by day with growing IT infrastructures. OTS has proposed  these suites of service offerings to meet the growing demands of the ongoing IT industry.

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The suite of service offerings aimed under comprehensive hardware maintenance services help customers in maintaining their IT infrastructure in post warranty scenario. CHMS is aimed at ensuring that customer’s critical IT infrastructure is up & running to ensure business continuity.

 

OTS has invested in back up infrastructure for its engineers to support customer in a professionally managed way of working. Which is ultimately aimed at maintaining high uptime & availability of customer’s critical IT Infrastructure. OTS offers a choice of service levels for customers to tailor their service needs. The CHMS Suite can be configured to include.

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Customers can configure their service levels with arrangements of standby equipment when failure occurs & 100% uptime is critical to avoid loss of application.

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Onsite Resource Service

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Customer can configure their service levels with arrangement of onsite-qualified resource to achieve fast response time.

 

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Periodic preventive maintenance anticipating potential equipment failure can keep customer’s IT infrastructure up & running.

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OTS has a centralized help desk where centralized spares & repairs facility is available where equipment not repairable in the field is attended to and standby equipment is provided which is further replaced by repaired original equipment.

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OTS can provide qualified engineers with varying levels of expertise, based on service level requirement. On Site resources are mapped with the skill sets required & appropriately posted.

 

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Help Desk Services

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In the facility Management scope, the Help Desk is a resource provided at customer’s site, which acts as a central point for logging calls. The Help Desk logs, assigns & tracks the call until closure. The Help Desk also manages the support manpower resources available on site.

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As a part of the suite of Facility Management Services, the customer can avail of IT inventory management services to keep track of IT infrastructure, the dates of purchase, warranty, warranty expiry period, annual maintenance contract duration, etc. this frees IT head from the tedious task of tracking the assets.

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This Service is aimed at providing network trouble shooting of cabling, networking cards, hubs, switches and routers. Additional services using proprietary management software from IBM, Cisco or HP can also be configured in this service offering.

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Setting up procedures of Software Distribution/ Data Back up. Determining standard workstation suite of software & ensuring that software is distributed according to standards. Conducting periodic system audits to verify compliance. Establish back up procedures as per company’s requirements. Maintain on Site backup storage procedures. Determine Periodicity of backup.

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Advanced Network Solutions monitors your network from our secure network operations center (NOC). When an error occurs, we will notify you, and our certified technicians will quickly resolve the issue.

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