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Business process management (BPM) software helps define, automate, and report on processes that are intended to help optimize businesses to deliver on company goals. These tools are designed to help businesses optimize their processes and workflows, improving overall efficacy in day-to-day functions. BPM systems are used to clearly define processes that span a full company’s operations and then monitor those processes. These tools can also be used to help automate processes. The strength of BPM systems is that they can look at the big full-company picture and can be used by any department, but they are commonly selected by operations teams. BPM systems can have case management features, so integrations with CRM software are common.
BPM software shares features and functionality with other solutions, and it is important to understand the differences between the different offerings. Thus, although both BPM systems and workflow management software provide the ability to define and manage sequences of business activities and tasks, the former is distinguished from the latter inasmuch as it provides users the ability to get a broader picture of all the processes in your organization. Although workflow is a component of BPM, it is more about task management and how repeatable, less complex individual processes get accomplished.
Businesses looking for tools built specifically for creating internally-facing applications to streamline processes and automate tasks can look to rapid application development (RAD) software, such as low-code and no-code development platforms, which sometimes have tools that assist in building process automation into applications. Solutions that are specifically tailored for building applications for a process automation use case are referred to as digital process automation software. Finally, businesses simply looking to map and mine their processes, through diagraming, process discovery, and more, are able to take advantage of process mining software.
To qualify for inclusion in the Business Process Management (BPM) category, a product must:Capture business processesAllow the creation of business rule logicProvide tools for monitoring execution performanceGive users the ability to automate business processesHave the ability to create forms and other basic interfaces in a digital format or allow for integrations with other tools for the data
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