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144188195215245280

Phonon Communication Pvt Ltd

Vadodara, Gujarat

| GST  24AAICP0219P1Z9

| Verified Supplier

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Phonon is a professionally managed telecom services enterprise. We give the highest importance to our level of business ethics, about which we are uncompromising. High quality customer service by always putting ourselves in the shoes of our customer and finding the right solution are business principles that we take pride in. Our solutions and products are designed to ensure simplicity, scalability and user-friendliness in every aspect of design. Phonon’s team consists of qualified engineers, computer application specialists, sales staff and other professionally qualified members headed by a well-qualified and high ethics team Our computer telephony integration (CTI) and interactive voice response (IVR) provide customers with quick, friendly and immediate access to information that they require.Phonon offers innovative telecom applications to large enterprises and SMEs. We help enterprises optimize their customer interaction process through effective and efficient automation. Our solutions are available as quick-to-deploy hosted solutions with flexible pricing plans for SMEs and turnkey IVR solutions for larger enterprises that require dedicated servers.Our product-line of CT solutions include: outbound dialers, click-to-call services, credit card payment acceptance IVRs and customised Inbound IVR systems such as feedback IVRS, customer self-service systems etc.+ Read More

Nature of Business

Service Provider

Legal Status of Firm

Private Limited Company

GST Number

24AAICP0219P1Z9

Application Development Service
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Click to Video® is an Enterprise Ready Platform Independent Application Service that allows the users to connect via a user-friendly and seamless video conference with the service provider.

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Automated Outbound
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Automated Outbound

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Phonon provides enterprises with the consultative solutions that help them to empower their businesses with the most convenient medium of interaction for their customers and employees.

 

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Click To Call Service
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Click To Call Service

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Phonon has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call™. Phonon has developed enterprise-ready customer connect solutions that are platform independent. These allow the users to connect to the company representatives through easy web-call-backs and get information at their fingertips.

Our SaaS based Click to Connect suite of applications including Click-to-Call™ has been designed to connect the end-user in real-time with the product/service expert. You can instantly integrate the Phonon’s call connect applications with your existing online infrastructure and manage it from an intuitive admin console. All the application services are enabled via enterprise-grade security features that keep your organization protected.

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Computer Telephony Integration Service
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Spearheading the Contact Center and Telephony Solutions Industry since its inception, Phonon offers a wide range of SaaS basedtelco-grade solutions for enterprises to bridge the gap between marketers and customers as well as optimize their call center resources.

Phonon’s Contact Management and Unified Contact Center Enterprise CTI suite sets a new standard for true enterprise CTI by unifying the contact center systems from the network to the desktop — and across the enterprise — with minimal custom development or systems integration.

Phonon’s CTI tool kit is accompanied with desktop solutions that offer customers a choice, ranging from out-of-the-box Computer Telephony Integration (CTI) solutions to pre-integrated solutions with leading Customer-Relationship Management (CRM) vendors, to desktop tools that allow for fully customized CTI implementations.

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CC Now Service
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CC Now Service

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Know why Phonon’s Automatic Call Distribution System CCNow™ can help reduce the Call-center cost and leverage the power of Open Source Technology. Our proven SaaS based solutions provide the scale and speed which the clients need in this extremely hyper competitive and informed market place.

Phonon’s Asterisk-based Automatic Call Distribution System-CCNow® offers a powerful, multi-lingual and multi-company call center solution. Based on the renowned ViciDial architecture, CCNow™ is packaged with even more power, flexibility and features. Phonon’s CCNow™ is pre-configured for the rapid-setup of domestic and international call centers and has ready integration with ISDN PRIs / SIP end points provided by telecom operators. Moreover it is levied with more detailed reports, out-of-box high-availability configuration and easy to use call recording retrieval facilities.

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Click-to-Call and Instant Call Connect Solutions
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Phonon has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call™. Phonon has developed enterprise-ready customer connect solutions that are platform independent. These allow the users to connect to the company representatives through easy web-call-backs and get information at their fingertips.

 

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Automated Outbound Dialer Service
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Phonon provides enterprises with the consultative solutions that help them to empower their businesses with the most convenient medium of interaction for their customers and employees.

Presenting Phonon’s Automated Outbound Dialers(AOD) with feature – rich and out of the box functionalities. Our Pan- India presence and Unique Telecom Infrastructure enables our customers to set-up a campaign and call-out to their end-consumers within a matter of minutes

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Hosted Services

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Phonon for the first time in India launches a completely hosted IVR platform. Phonon’s  hosted IVR platform on a completely redundant architecture provides our customers the ability to:
Rapidly deploy your IVR applications to serve your customers.
Easily integrate your IVR with your mobile staff or centralised call centre.
Save on expensive infrastructure set-up costs.
Make use of our best practices and ever evolving pre-configured platform for standard services such as outbound dialers, inbound self service IVRs (with escalation to agents), click-to-call and credit card payment acceptance IVRs.
Leading enterprises of India including airlines, online travel portals, information portals and financial services enterprises use Phonon’s hosted IVR services. Click below to know about our hosted service.

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Spearheading the Contact Center and Telephony Solutions Industry since its inception, Phonon offers a wide range of SaaS basedtelco-grade solutions for enterprises to bridge the gap between marketers and customers as well as optimize their call center resources.

View Complete Details

Yes, I am interested!

Know why Phonon’s Automatic Call Distribution System CCNow® can help reduce the Call-center cost and leverage the power of Open Source Technology.Our proven SaaS based solutions provide the scale and speed which the clients need in this extremely hyper competitive and informed market place.

View Complete Details

Yes, I am interested!

Know why Phonon’s Automatic Call Distribution System CCNow™ can help reduce the Call-center cost and leverage the power of Open Source Technology. Our proven SaaS based solutions provide the scale and speed which the clients need in this extremely hyper competitive and informed market place.

View Complete Details

Yes, I am interested!

Get Price & Details

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Phonon provides enterprises with the consultative solutions that help them to empower their businesses with the most convenient medium of interaction for their customers and employees Presenting Phonon’s Automated Outbound Dialers(AOD) with feature – rich and out of the box functionalities. Our Pan- India presence and Unique Telecom Infrastructure enables our customers to set-up a campaign and call-out to their end-consumers within a matter of minutes

View Complete Details

Yes, I am interested!

Spearheading the Contact Center and Telephony Solutions Industry since its inception, Phonon offers a wide range of SaaS basedtelco-grade solutions for enterprises to bridge the gap between marketers and customers as well as optimize their call center resources.

View Complete Details

Yes, I am interested!
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