This is a driver for Modern Service Desk for our customers. It elevates
an existing Help Desk into a value-adding, cost-effective Service Desk.
This model has a detailed methodology to nurture a service desk function into either a Shared Service Desk or an Integrated Service Desk.
It provides a “One Process - One Tool” experience to all end-users/ customers.
It revolves around Service Desk Automation, Process Simplification, Digital User Experience, Smart Self-Service Systems C centralized Knowledge Management.
B1-DeskTM comprises of a robust maturity assessment methodology and transformation cookbooks to progressively drive the Service Desk transformation to the desired end-state.
As an integrated function, B1-DeskTM creates a single gateway for the services for both IT users and business users, regardless of the nature/ origin of the issue.
B1-DeskTM is an appropriate measure to create a cost-effective, rapid response support system, leading to greater economies of scale and consistency of service support, globally.
BALBHAS has unique model of service delivery where encouraging customer to use more remote and less onsite support to minimize the operational expenses and improve the quality of service.Why a Modern Service Desk is relevant in this Digital Era? How should you buy the Managed Service solution from Balbhas? Automation - A major game changer to ensure productivity improvements and economies of scale Experience the Balbhas way of DevOps
RMZ Milenia Business Park, Phase 2, Campus 4B, 6th Floor, Unit 602A, No. 143, Dr. M.G.R Road
Chennai - 600096, Tamil Nadu, India
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