The rapidly growing telecommunication technology is bringing in opportunities for call centers and contact centers to enhance the productivity and reduce operating cost. To provide prompt customer responsiveness along with ease of use capabilities is a challenge for call center business. A Seamless Communication System is required to enable the business with prompt responsiveness, enhance customer satisfaction and handle customers efficiently.
CTI Interface with Matrix ETERNITY IP-PBX systems allows control of telephone from the PC which includes answering calls or hanging up, transferring, forwarding, conferencing, or placing calls on hold. Third-party CTI software with TAPI2.2 support can be used as medium between CTI applications and IP-PBX.
They can avail benefits of all advanced telephony features with diverse networks support providing anytime connectivity with customers. It offers extended support for innovative business applications such as IVR, ACD, Dialers, Voice Logging and Database Integration for call centers.
About the Company
Nature of BusinessManufacturer
IndiaMART Member SinceMar 2015
Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; Matrix is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control, Time-Attendance and Video Surveillance solutions. These solutions are feature-rich, reliable and conform to the international standards. Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products.
All Matrix products are indigenously designed. With around 40% of the total manpower dedicated to the development of new products, Matrix R&D is the foundation of its growth and sustenance. Matrix R&D is located at its corporate office and is spread over an area of 77,000 sq. ft. The R&D team designs products conforming to the relevant international standards. Matrix makes considerable investment in R&D tools and equipment to stay abreast with the latest technological advancements.Based at Waghodia, Vadodara in India, the Matrix manufacturing unit is operated by a well-qualified and dedicated team of engineers. Spread over an area of 73,000 sq. ft., the structure houses departments like Assembly, Testing, Quality Control, Stores and Despatch. Matrix has a production capacity of about 10,00,000 ports per annum. The factory also houses a full-fledged technical support center spread over an area of 10,000 sq. ft., manned by well-trained and efficient engineers. The center provides immediate technical assistance to Matrix channel partners and customers during installation, operation and maintenance of the products.
Matrix markets its products primarily through its strong distribution network of channel partners. Over 500 channel partners spread across the globe are marketing, selling and supporting Matrix products. In addition to India, Matrix products are available in many countries of Europe, the Americas, Middle-East, Africa, Asia and Australia. The Matrix marketing team works closely with these channel partners to ensure that the products serve the communication needs of customers faster and longer. A special customer care department provides prompt assistance to the customers.