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Call Handling Skills

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Steering the Call The following segment identifies key statements which, when used appropriately, have a direct impact on the customer psyche. They allow the agent to effectively steer the conversation with any of the caller types. The CSR is a Driver When responding to any customer, it is critical to include several steps. Entering a customer call can be compared to sitting...
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BPO Muntra

Sunlight Colony, New Delhi
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Steering the Call

The following segment identifies key statements which, when used appropriately, have a direct impact on the customer psyche. They allow the agent to effectively steer the conversation with any of the caller types.

The CSR is a Driver

When responding to any customer, it is critical to include several steps. Entering a customer call can be compared to sitting down in a car. The CSR must have the mindset of sitting down as a driver - the party who is in control of the vehicle but taking directions from the customer - who is like the passenger with a specific place to go.

In a car, a driver must do three things to drive well. First, he assesses his surroundings and make sure he knows what is around the car.

Secondly, he starts the car, lettin the passenger know the car will be moving forward.

Thirdly, he puts his foot on the gas pedal and steers in the right direction - the two working together to move the car in the right direction.

 


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Call Handling Skills

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About us

Year of Establishment2008
Legal Status of FirmSole Proprietorship (Individual)
Nature of BusinessService Provider
Number of Employees26 to 50 People
IndiaMART Member SinceMay 2011

BPO Muntra is an Outsourcing and Consulting company just at your service, catering to any and every need of yours. We provide a fresh approach with professional, cost effective solutions to many of contact problems facing businesses today, through a number of diverse, telemarketing, web marketing and back office services to all industry sectors.

At BPO Muntra, you find your concerns dissolving to turn into bespoke solutions to set a trend for further growth and success.

Our value added services for your business, be it of any size, volume and depth are:

Campaign Management

Data Management

Training

Business Support

Consultancy

New Center Setup

IT and ITES

While we provide our customers the above services, delivering professional solutions tailored to their requirement and assisting them to increase their productivity and profitability, they have all the time to focus their energies to their core business and key customers.

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