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Cloud Based Contact Center Solution Cloud Based Contact Center Solution Cloud Based Contact Center Solution Cloud Based Contact Center Solution Cloud Based Contact Center Solution Cloud Based Contact Center Solution Cloud Based Contact Center Solution Cloud Based Contact Center Solution Cloud Based Contact Center Solution
Cloud Based Contact Center Solution

Cloud Based Contact Center Solution

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Product VideoProduct Brochure
Type of Process Inbound, Outbound
Type of Calls Domestic, International
CRM Builder Yes
Disposition Available
Call Recording Yes
Live Monitoring Available
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Aria Telecom Solutions Private Limited

Vaishali, Ghaziabad, Uttar Pradesh
3.4/5
★★★★★
★★★★★
(32)
3.4/5 ★★★★★ ★★★★★

Reviewed by 32 Users

5 star 16

4 star 4

3 star 0

2 star 1

1 star 11

User Satisfaction

Response 50%

Quality 50%

K

Kiran Kumar ★★★★★ ★★★★★

02-September-21

could not connect call

W

Wasama Farzah ★★★★★ ★★★★★

21-August-21

Response

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Call +91-8042962982
95% Response Rate
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Product Specification

Type of Process Inbound, Outbound
Type of Calls Domestic, International
CRM Builder Yes
Disposition Available
Call Recording Yes
Live Monitoring Available
Minimum Order Quantity 1

Product Description

Aria Cloud-Based Contact Center Solutions has the ability to integrate with customer relationship management and workforce optimization platforms. Cloud contact center can be scaled up to a company's needs quickly and without any tremendous cost to the business. It is complete contact center solution and offers the critical technology to connect and sustain customer relationships.


Key features:

· Quick start

· Recording Space

· Multi-party Conference

· Agent Log-in / Logout

· Desktop Application for Agent

· Caller call history

· Today Call history

· Call Back Scheduling

· Missed Call view

· 10 Digit or Toll free number for incoming

· Support Incoming / Outgoing / Missed Call

· Support Inbound & outbound IVRS

· Work on GSM / PRI

· Click to Dialling, Preview Dialling, Predictive Dialling

· Customizable 45 Field CRM & Disposition

· Agent Live Monitoring & Barge-in

· 100% conversation Recording

· Web Based Dash board for admin and supervisors to monitor


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Product Video

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Cloud Based Contact Center Solution
Cloud Based Contact Center Solution
Cloud Based Contact Center Solution
Cloud Based Contact Center Solution
Cloud Based Contact Center Solution
Cloud Based Contact Center Solution
Cloud Based Contact Center Solution
Cloud Based Contact Center Solution

About the Company

Year of Establishment2003
Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Nature of BusinessManufacturer
Number of Employees26 to 50 People
Annual TurnoverRs. 10 - 25 Crore
IndiaMART Member SinceSep 2012
GST07AAGCA6505M1ZJ
Import Export Code (IEC)05070*****
Exports to Nepal, United Kingdom, Cambodia, Rwanda, Zimbabwe
Established in the year 2004, We “Aria Telecom Solutions (P) Ltd.,” are one of the leading and well recognised names in the field of designing and manufacturing of like IVRS, Voice Logger ( Telephone Recorder), Call Center Software, Predictive Dialer, Call Center Headsets, OBD IVRS, Bulk SMS & email. Our work also includes offering desired software support and other associated services as desired by the client.
Right since our establishment, the business operations have seen rapid growth under guidance of our founder, Mr. Ravindra Saini His ethical business practice and visionary approach has helped us to expand involved business activities in domestic and overseas markets. Presently, we are serving clients based in India, Africa, Nepal, Bhutan, UK and Bangladesh.
Today, the world class solutions offered by us are precision designed so as to flawlessly run on commercially available platforms. Here, for meeting specific requirements of clients, we can also design, develop and deliver customised solutions. Further, our team of experienced professionals also ensures that stable and highly functional software are designed to run on commercially available PC’s and also in Voice Processing Cards.

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Seller Contact Details

Ravindra Saini

Ansal Plaza, 3FCS 40& 41
Vaishali
Ghaziabad - 201010, Uttar Pradesh, India

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