Introduction to communication:- Different types of communication
Verbal and Non verbal communication, Horizontal and vertical communication, internal and external communication, Oral and written communication - advantages v/s disadvantages.
Barriers to effective communication
Assertiveness in communication:- Aggressive v/s Passive communication.
Listening skills:- The most neglected part of communication. Difference between hearing and listening. Active v/s Passive listening. How to be an effective listener.
Telephone etiquette:- 21 tips of telephone etiquette.
Business Email etiquette:- Using Email to your advantage, email your way to success.
Principles of effective writing:- How effectively do you write?
Transactional analysis:- Understanding human behaviour through TA, communication for results.