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Contact Center Services

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Product VideoProduct Brochure
Type of Process Inbound, Outbound
Type of Calls Domestic, International
Location PAN India, Gulf, Africa, UK , Amercva, Malasiya, Nepal. Bhutan, etc
Connectivity EPABX through SIP or ISDN PRI
MIS reports Yes
Disposition Up to 3 level
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Aria Telecom Solutions Private Limited

Vaishali, Ghaziabad, Uttar Pradesh
3.4/5
★★★★★
★★★★★
(32)
3.4/5 ★★★★★ ★★★★★

Reviewed by 32 Users

5 star 16

4 star 4

3 star 0

2 star 1

1 star 11

User Satisfaction

Response 50%

Quality 50%

K

Kiran Kumar ★★★★★ ★★★★★

02-September-21

could not connect call

W

Wasama Farzah ★★★★★ ★★★★★

21-August-21

Response

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Product Specification

Type of Process Inbound, Outbound
Type of Calls Domestic, International
Location PAN India, Gulf, Africa, UK , Amercva, Malasiya, Nepal. Bhutan, etc
Connectivity EPABX through SIP or ISDN PRI
MIS reports Yes
Disposition Up to 3 level
Call recording 100%
Connect Agent IP Phone, Soft Phone, Analog Phone or on existing PBX
Support trunk ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Dialing modes Preview, Progressive & Predictive
Minimum Order Quantity 1

Product Description

Contact Center Solutions or Contact Center Services. To get the best solution in low budget, Aria offers the smart voice logger along with the features of the dialer. In today''s business scenario it is mandatory to keep a record of all the communication held between the client and the executives. This contact center solution provides all the features from the recording of incoming and outgoings calls to reporting, monitoring, a performance of the agents. Aria has utilized available sources to produce an outstanding PC based voice logger with rich functionalities. ARIA-5002 is two Channel Voice Recording System with USB connectivity which can be used with direct GSM FCT, telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc and can have n number of connected agents.


This amazing solution comes along with the device and the software in which the software is installed in the computer and further agents can be logged in to their systems and can call via analog phones. It can have multiple connectivities possible.


Features:

Agent Screen :

  • Aria CRM with 45 fields to enter Caller Information
  • The agent can view missed call data in his panel
  • Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get the reminder on your screen at the same time.
  • Update Remarks, Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.

Dialing Method :

  • Click to dial-Dial Pad will be enabled on your screen to dial numbers
  • Manual -Dialing through Hard phone/Analog Phone/Dial Pad
  • Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

Admin Screen :

  • Live Monitoring
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
  • Disposition up to 3 level
  • Script Manager
  • CRM Builder
  • 100% Recording
  • Queue Management-if all agents are busy, calls can be in the queue
  • Role Management
  • MIS Reports
  • IVRS Report
  • Dial Result


Application:

Wherever you talk about communication or call center, ARIA stands along with the solution you require. With the product that would give you effective and relevant output.

It can be applied in

  • Real Estate
  • Travel and tourism
  • Call Centers
  • Business
  • Airlines
  • Hospitals
  • Insurance sector
  • Government Sector

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About the Company

Year of Establishment2003
Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Nature of BusinessManufacturer
Number of Employees26 to 50 People
Annual TurnoverRs. 10 - 25 Crore
IndiaMART Member SinceSep 2012
GST07AAGCA6505M1ZJ
Import Export Code (IEC)05070*****
Exports to Poland, Uganda, Chile, Canada, Vietnam
Established in the year 2004, We “Aria Telecom Solutions (P) Ltd.,” are one of the leading and well recognised names in the field of designing and manufacturing of like IVRS, Voice Logger ( Telephone Recorder), Call Center Software, Predictive Dialer, Call Center Headsets, OBD IVRS, Bulk SMS & email. Our work also includes offering desired software support and other associated services as desired by the client.
Right since our establishment, the business operations have seen rapid growth under guidance of our founder, Mr. Ravindra Saini His ethical business practice and visionary approach has helped us to expand involved business activities in domestic and overseas markets. Presently, we are serving clients based in India, Africa, Nepal, Bhutan, UK and Bangladesh.
Today, the world class solutions offered by us are precision designed so as to flawlessly run on commercially available platforms. Here, for meeting specific requirements of clients, we can also design, develop and deliver customised solutions. Further, our team of experienced professionals also ensures that stable and highly functional software are designed to run on commercially available PC’s and also in Voice Processing Cards.

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Seller Contact Details

Ravindra Saini

Ansal Plaza, 3FCS 40& 41
Vaishali
Ghaziabad - 201010, Uttar Pradesh, India

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