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Contact Center Solutions

Contact Center Solutions

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Type of Process Inbound, Outbound
Type of Calls Domestic, International
Manpower Required No
Communication Language English
Application Call centers
Support trunk ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
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Aria Telecom Solutions Private Limited

Vaishali, Ghaziabad, Uttar Pradesh
3.4/5
★★★★★
★★★★★
(32)
3.4/5 ★★★★★ ★★★★★

Reviewed by 32 Users

5 star 16

4 star 4

3 star 0

2 star 1

1 star 11

User Satisfaction

Response 50%

Quality 50%

K

Kiran Kumar ★★★★★ ★★★★★

02-September-21

could not connect call

W

Wasama Farzah ★★★★★ ★★★★★

21-August-21

Response

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Product Specification

Type of Process Inbound, Outbound
Type of Calls Domestic, International
Manpower Required No
Communication Language English
Application Call centers
Support trunk ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Minimum Order Quantity 1

Product Description

The Contact Center Solutions or Cloud-Based Call Center Solution offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play the powerful role in well-maintaining customer relationships. The contact center software solutions also help in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

Further, these all-inclusive solutions are also ideal for handling business processes like
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk

Models Offered :
The different models offered by us under the contact center solutions include :

ARIA CCS-IVR
It's among the best IVR toolkit solutions and is based on Intel Dialogic CTI board. Some of the standard features that make the model highly demanded in the market include drag & drop option that allows users to make their own call flow. Being a complete database independent toolkit, based on XML, it also comes with ACD for customer care and also have possibility of getting integrated with all ODBC compatible database like My SQL, Oracle, MS Access as well as the third-party database like ERP or CRM. Further, it can also be integrated with other offered solutions including ARIA TVRS & ARIA TVRS-ADVANCE that makes it a complete contact center solution.

ARIA CCS-COMPLETE CONTACT CENTER SOLUTIONS
The Aria CCS is an asterisk based complete contact center solutions that meets defined call center requirements weather inbound or outbound. Having flexible GUI, it allows customers to make their own call flow of IVR. The product can be used in domestic and international call centers. Further, some of the standard features of the solutions offered include well defined Client/ Server Architecture, Option of agent login & logout, Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS, Recording of messages, Handling multiple IVR Scripts and others.

ARIA CCS-LITE
Aria CCS-Lite offered by us are suitable auto dialers for domestic call centers and are designed to match up with complete requirements of ideal call center, be it inbound or outbound. These come with features like agent log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview dialing options, MIS report, Live monitoring of agents & calls, Work with/without PBX and others that makes it ideal solution to work with GSM FCT.

ARIA TVRS ADVANCE
Aria TVRS advance solutions offered by us comes as an advanced version of ARIA TVRS and apart from voice logging, it is designed to provide all MIS and other features including Agent log-in/log-out, Break features, Live agent monitoring with historical reporting, Allowing customized incoming call pop-ups & disposition option, Integration choice with third-party database or CRM, MS Access & MS SQL database support, CD/remote location network backup, Web-based remote access, Multisite remote live monitoring, GSM recording with FCT, Industrial grade hardware and others.

Additional Information

Payment Terms T/T (Bank Transfer)
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Contact Center Solutions
Contact Center Solutions
Contact Center Solutions
Contact Center Solutions

About the Company

Year of Establishment2003
Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Nature of BusinessManufacturer
Number of Employees26 to 50 People
Annual TurnoverRs. 10 - 25 Crore
IndiaMART Member SinceSep 2012
GST07AAGCA6505M1ZJ
Import Export Code (IEC)05070*****
Exports to Nepal, United Kingdom, Cambodia, Rwanda, Zimbabwe
Established in the year 2004, We “Aria Telecom Solutions (P) Ltd.,” are one of the leading and well recognised names in the field of designing and manufacturing of like IVRS, Voice Logger ( Telephone Recorder), Call Center Software, Predictive Dialer, Call Center Headsets, OBD IVRS, Bulk SMS & email. Our work also includes offering desired software support and other associated services as desired by the client.
Right since our establishment, the business operations have seen rapid growth under guidance of our founder, Mr. Ravindra Saini His ethical business practice and visionary approach has helped us to expand involved business activities in domestic and overseas markets. Presently, we are serving clients based in India, Africa, Nepal, Bhutan, UK and Bangladesh.
Today, the world class solutions offered by us are precision designed so as to flawlessly run on commercially available platforms. Here, for meeting specific requirements of clients, we can also design, develop and deliver customised solutions. Further, our team of experienced professionals also ensures that stable and highly functional software are designed to run on commercially available PC’s and also in Voice Processing Cards.

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Seller Contact Details

Ravindra Saini

Ansal Plaza, 3FCS 40& 41
Vaishali
Ghaziabad - 201010, Uttar Pradesh, India

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