Coral CRM is a business software that involving, identifying, understanding and better providing for your customers while building a relationship with each customer to improve customer satisfaction and maximize profits. It's about understanding,crm coral anticipating and responding to customers' needs coral CRM is not just in what data is collected but in the organizing and interpretation of that data. Coral CRM is for your complete sales automation by adding sales persons, agents, prospect customers, recording customer inquiries with all details, inquiry matching search, inquiry source and mode, assigning inquiries to sales people, inquiry follow up and its history, inquiry follow up reminder alerts, inquiry listing, inquiry status, hot inquiries, sales people appointments tracking, due date alerts, auto call notice, auto reminder notice, sales analysis etc. Coral CRM is used to support information about customers and customer interactions can be entered, stored and accessed by employees in different departments such as sales and support. Coral CRM goals to improve services provided to customers, and to use customer contact information for targeted marketing.
Features and functions of coral CRM:
Analyze, plan, develop, and execute all marketing activities through all customer interaction points enabling the customers to make intelligent business decisions and to drive end-to-end marketing processes.
Maintain focus on productive activity to acquire, grow, and retain profitable relationships with functionality for sales planning and forecasting, territories, accounts, contacts, activities, opportunities, quotations, orders, product configuration, pricing, billing, and contracts.
Reduce the cost of service while enhancing customer satisfaction with support for sales and marketing.Partner channel management.Attain a more profitable and loyal indirect channel by managing partner relationships and empowering channel partners.Improve business process effectiveness and reduce costs through coral crm business communications management.Advanced recommendation engine enables you to take the most appropriate decisions to enhance customer relationships and maximize your customers' lifetime value.