Online/Cloud-based CRM Software, For Windows, Free Demo/Trial Available

We are engaged in offering CRM Software, which is extremely praised in the market.
This software is for SME’s dealing in sale & service of products such as Home Appliances, Refrigerator, R.O. machines, and any other ACs and Refrigerators that require servicing at regular intervals. After the sale of a home appliance, the onus is on the company to provide product servicing as per schedule. To avail of such service, customers generally call the call-centre of the company and register their complaint. For treatment of such a complaint, the company requires a Customer Relations Management (CRM) system to record, follow-up and to provide service-related information to the customer as and when required.
In CRM parlance, it is said that it is more cost-effective to retain an old customer than to make a new one. Moreover, a satisfied customer will bring in more customers by word-of-mouth, while an unsatisfied one will bring the business ill-repute. Therefore, it is pertinent to maintain customer records, provide timely service and AMC as per due dates, and manage customer complaints promptly and efficiently.
While managing the aforesaid functions manually may be time-consuming, tedious, inefficient and inaccurate, Maktech CRM is the perfect solution to automated maintenance and management of post-sales customer services.
CRM Features :
Generate complaint ticket number
Easy complaint escalation & Activity tracking
Complaint closure
Installation
Track spares parts under warranty/AMC
Spare part management
Revenue from spare part sales
Visibility of AMC / Warranty status
Efficient complaint handling process
Auto Technician conveyance settlement
Due services alerts
Due AMC alerts via sms/email
Service facility via sms/email
CRM Reports :
Pending Complaints
Closed Complaints
Multiple Complaints Visit
Collection Report
Collection Verification Report
Spare Part Consumption Report
Spare part Movement Report
Job Sheet
Due Services Report
Due AMC Report
Technician Productivity & Conveyance
Customer List (Out of Warranty, Under AMC, Under Warranty, Out of Warranty)