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CrossX - IP PBX
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CrossX - IP PBX

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ApplicationDescription
Emergency Response ServicesThis is an IVRS based employee emergency response service, where employees can call in to get intimated about urgent messages or happenings. This is an agent-less operation. Admins can call in and record emergency messages over a phone call also.
Call Routing ServicesCalls landing on a toll-free number from across the country from various retailers / outlets are automatically redirected to their respective services centers, there is no manual intervention.
Multi-party Conference Bridge ServicesAll India based employees dial into a conference bridge which is hosted in Bangalore, provide their conference IDs and PINs and are automatically directed and connected to their designated conference rooms. The other leg of the conference bridge is connected to a similar system hosted in the US headoffice.
Scheduled Call Connect ServicesPatients trying to talk to a doctor or consultant can get their calls scheduled as per the availability of the doctors. Once a call is scheduled, the platform automatically dials the doctor at the scheduled time, dials the patient, when both calls are connected, they are patched so that both can talk to each other.
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Crosscode Technologies Private Limited

Srinivasa Nilaya, Bengaluru, Karnataka
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Call +91-80-30825300
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Product Details

Product Description

This page highlights the capabilities of our soft switch or IP PBX - CrossX. This can function as an independent and stand alone PBX as well as integrate with existing legacy PBXes to provide necessary intelligence, reporting/MIS capabilities and other functionalities like voice logging, IVRS, ACD, etc.

Some of the unique applications that have been implemented for various enterprises using stand-alone CrossX IP PBX and custom build admin / process applications which have been developed as per client requirements by our team.

Application

Description

Emergency Response Services

This is an IVRS based employee emergency response service, where employees can call in to get intimated about urgent messages or happenings. This is an agent-less operation. Admins can call in and record emergency messages over a phone call also.

Call Routing Services

Calls landing on a toll-free number from across the country from various retailers / outlets are automatically redirected to their respective services centers, there is no manual intervention.

Multi-party Conference Bridge Services

All India based employees dial into a conference bridge which is hosted in Bangalore, provide their conference IDs and PINs and are automatically directed and connected to their designated conference rooms. The other leg of the conference bridge is connected to a similar system hosted in the US headoffice.

Scheduled Call Connect Services

Patients trying to talk to a doctor or consultant can get their calls scheduled as per the availability of the doctors. Once a call is scheduled, the platform automatically dials the doctor at the scheduled time, dials the patient, when both calls are connected, they are patched so that both can talk to each other.

 


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CrossX - IP PBX

Company Details


About the Company

Year of Establishment2012
Legal Status of FirmPrivate Limited Company
Nature of BusinessService Provider
Number of Employees11 to 25 People
Annual TurnoverRs. 50 Lakh - 1 Crore
IndiaMART Member SinceJan 2013

Cross code Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, Sales Force, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.

Cross code is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1-3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.

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