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Customer Relationship Management software
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Customer Relationship Management software

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CRM software or iRelations is an excellent project of INI Technologies which modifies your team to track, route and manage customer support requests. As a result, your support organization will provide efficient, superior service, raising customer satisfaction and thereby retaining satisfied and loyal customers.
Features
  • Interaction Management: Multiple
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INI Technologies Private Limited

Kochi, Kerala
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Call 08089069464
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Product Description

CRM software or iRelations is an excellent project of INI Technologies which modifies your team to track, route and manage customer support requests. As a result, your support organization will provide efficient, superior service, raising customer satisfaction and thereby retaining satisfied and loyal customers. 

Features
  • Interaction Management: Multiple inward outward communication instruments and customizable forms. 
  • Communication in time: Communication in time is treated as Primary Key Control element in iRelations 
  • Member/Customer Self-Service: Members/Customers can directly start communicating with the respective dept. 
  • Account & Contact Management: Can easily maintain vcards/contact information in categorized manner. 
  • Depth: Information made available in depth i.e. of the total life Cycle of Case 
  • Documentation: made available in process level and transaction level. 
  • Access Control and Security: Built with Excellent Authentication and Access Control Mechanism (Dept Level, User Level, Privilege Level) 
  • Escalations:  Priority Based (Normal/High/Critical/Low) through the Organizations Higher Archie after specified time lines 
  • MIS & Reports: Extensive MIS and Reports: Department wise, Executive wise, Customer wise, Docket Status wise (Eg. Submitted /Processing /Closed etc.) 
  • Search: Docket Number Basis/ Subject/ Body/ Keyword Basis

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Customer Relationship Management software

Company Details


About us

Year of Establishment1994
Nature of BusinessService Provider
Number of Employees51 to 100 People
IndiaMART Member SinceJul 2015
INI Technologies Private Limited, India is one of the fast growing global player in Information Technology Consulting and Solution Providing. INI Technologies is having a sound business track and client record and steady growth since its inception in 1994. INI has been set up to provide quality information technology solutions and services in both the domestic and international markets. Trust and value for money is the primary objective in all our business undertakings. 100% Customer Satisfaction accelerates INI reputation and business growth.
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