Customer Service

Our journey began in 2002 when Contact Centers were just about beginning to appear on the horizon for Indian companies. Over the first few years we acted as consultants to over 20 Contact Centers helping them setup and start operations. Our experience in setting up so many different centers with and dealing with their diverse challenges gave us an invaluable insight and learning. These learnings are what helped us when we setup our own facility in 2004.

Since then we have grown from 4 employees to over 300 employees. Along the way we have set benchmarks for others to follow in the industry, from controlling attrition to implementing turnkey solutions for clients that significantly impact overall performance and costs.

There are literally hundreds of Contact centers in the world today, what is it that makes Altius stand out from the crowd? Our expertise has always been in providing customers with an end to end solution that uses the power of Information Technology to reduce Turn around Time (TAT) and implement answers to complex problems that delight the end user. We don't want to provide services we are in the business of providing solutions. By getting involved in every step of the process and optimizing and closely monitoring each stage we have been able to achieve client goals quickly and consistently.