Nagercoil Insurance Institute
Indiamart Member Since
Jun 2018
IC38 Corporate Agents General Branch Course
CHAPTER 1: INTRODUCTION TO INSURANCE: Life insurance -History and evolution -History of insurance -Insurance through the ages -Modern concepts of insurance -History of insurance in India -Life insurance industry -How insurance works -Risk management techniques -Risk avoidance -Risk retention -Risk reduction and control -Risk financing -Insurance vs Assurance -Insurance as a tool for managing risk -Considerations before opting for Insurance -Role of insurance in society -Insurance and Social Security. CHAPTER 2: CUSTOMER SERVICE: General concepts -Why Customer Service -Quality of service -Customer service and insurance -Insurance agent's role in providing great customer service -The Point of Sale -Best advice -The proposal stage -Acceptance stage -The claim stage -Grievance redressal -Integrated Grievance Management System (IGMS) -The Consumer Protection Act, 1986 -The Insurance Ombudsman -Communication process -Non-verbalcommunication -Ethical behavior.
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C/o. Lic Of India, Trivandrum Road, Branch Office No.1, Krishnancoil Nagercoil - 629001, Kanyakumari, Tamil Nadu, India
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