IC38 Insurance Agents General Branch Course

Life insurance -History and evolution -History of insurance -Insurance through the ages -Modern concepts of insurance -History of insurance in India -Life insurance industry -How insurance works -Risk management techniques -Risk avoidance -Risk retention -Risk reduction and control -Risk financing -Insurance vs Assurance -Insurance as a tool for managing risk -Considerations before opting for Insurance -Role of insurance in society -Insurance and Social Security. CHAPTER 2: CUSTOMER SERVICE: General concepts -Why Customer Service -Quality of service -Customer service and insurance -Insurance agent's role in providing great customer service -The Point of Sale -Best advice -The proposal stage -Acceptance stage -The claim stage -Grievance redressal -Integrated Grievance Management System (IGMS) -The Consumer Protection Act, 1986 -The Insurance Ombudsman -Communication process -Non-verbalcommunication -Ethical behavior. CHAPTER 3: GRIEVANCE REDRESSAL MECHANISM: Consumer courts, Ombudsman -Integrated Grievance Management System (IG