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Inbound Customer Service

Inbound Customer Service

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We provide inbound customer service supportThis is in the form ofLive agent on phoneLive Web ChatEmail Response ManagementIVR / Voice Mail SupportThis service is provided based client requirements and can be ranging from 8 hours to 24 hours per dayClients benefit from this, as we are able to provide these services using specialist resources. The service is also available extended hours and on holidays. Thereby providing
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Kankei Relationship Mktg Services Pvt Ltd

Kolkata, West Bengal
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Product Description

We provide inbound customer service supportThis is in the form ofLive agent on phoneLive Web ChatEmail Response ManagementIVR / Voice Mail SupportThis service is provided based client requirements and can be ranging from 8 hours to 24 hours per dayClients benefit from this, as we are able to provide these services using specialist resources. The service is also available extended hours and on holidays. Thereby providing our clients with peace of mind.Services cover consumer help lines and dealer help lines
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Inbound Customer Service

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About the Company

Legal Status of FirmPrivate Limited Company
Nature of BusinessService Provider
IndiaMART Member SinceOct 2014

Kankei is a business process outsourcing company based in India Our services are for brands and related to their transactions and engagement with their consumers and trade customers The two primary areas of work are

  1. CRM and Direct Marketing Support – This covers database management, customer profile management, CRM systems management, customer retention and loyalty management and trade engagement services
  2. Call Centre and Process Management – Includes live call centre, web chat, video call centre, email and social media response management, sales order processing and supply chain related processes

With growing consumer and trade bases, brands need to constantly engage with their customers. Kankei is an organisation that can be relied upon to provide such transaction management and engagement related services We cater to a range of multinational and large domestic companies. Our clients and experience is in the following sectors:

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Seller Contact Details

Sharmistha

Constantia Building, 6th Floor, 11 Dr. U. N. Brahmachari Street, Kolkata
Kolkata - 700017, West Bengal, India

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