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The Chosen course gives you more job opportunities as compared to other technologies as demand is more as compared to supply for this technology. You would be skilled to implement configure operate Cisco IPT, Cisco CVP, & Cisco unified contact center UCCE.Cisco IP Telephony : General term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally was carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Cisco Call Manager and Cisco IP Phones provide an IP telephony solution that operates on an IP infrastructure. The clustering architecture of Cisco Call Managers allows you to scale to a highly available voice-over-IP (VoIP) network.Cisco CVP : Cisco Unified Customer Voice Portal (CVP) is a powerful VoiceXML-based voice self-service platform ( Interactive Voice Response-IVR) that enables customers to efficiently retrieve the information they need from the service provider over the phone. Customer listens to prerecorded prompts & responses with DTMF key, CVP then in response fetches required information from external databases, mostly & plays to customers. Hence most of the customer's queries are answered without transferring call to contact center agentCisco Unified Contact Center Enterprise (UCCE) : delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It is a multi dimensional contact center where customer's queries can be resolved by customer representative-agent, over phone (Voice)- call center or customer may contact to agent via Email, Web, Social sites like Twitter , face book etc.