Soffit Infrastructure Services Private Limited

Kochi, Ernakulam, Kerala
GST32AAKCS9087L1ZN
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  • Legal Status of Firm

    Limited Company (Ltd./Pvt.Ltd.)

  • Year of Establishment

    2007

  • Annual Turnover

    Rs. 5 - 10 Crore

  • Indiamart Member Since

    Jul 2012

Upto 2 Days Managed Helpdesk Service

Get Latest Price
Service Duration
Upto 2 Days
Mode Of Service
Online and Offline
Payment Mode
Online and Offline
Service Location
Kerala
An ITIL based IT support management system to ensure processes and practices designed specifically for the organization are being adhered to. Our experts would be always available and happy to provide with their valuable recommendations and feedback for the IT support management process relevant for your business.
Given below is the complete list of technical deliverables offered by soffit:
- Dedicated Helpdesk number
- Shared Call Coordinator (Soffit Helpdesk)
* Access to Helpdesk Management software (users and IT team)
* Follow up of Incidents and requests
* Feedback on services quality delivered by the technical team
* SLA assessment & management
* Weekly / Monthly Reporting
* Suggestions for optimizing the Number of incidents
This service is extremely useful to have right process and system in place for the client who has multiple technical members in the IT team. Right support management process will enhance the efficiency of the team and improve the confidence of the end user as there would be a transparent system in place to track all the incidence and resolution in real time.
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Upto 2 Days Managed Helpdesk Service

Product Details

Company Details

Product Specification

Service DurationUpto 2 Days
Mode Of ServiceOnline and Offline
Payment ModeOnline and Offline
Service LocationKerala

Product Description

An ITIL based IT support management system to ensure processes and practices designed specifically for the organization are being adhered to. Our experts would be always available and happy to provide with their valuable recommendations and feedback for the IT support management process relevant for your business.
Given below is the complete list of technical deliverables offered by soffit:

  • Dedicated Helpdesk number
  • Shared Call Coordinator (Soffit Helpdesk)
  • Access to Helpdesk Management software (users and IT team)
  • Follow up of Incidents and requests
  • Feedback on services quality delivered by the technical team
  • SLA assessment & management
  • Weekly / Monthly Reporting
  • Suggestions for optimizing the Number of incidents

This service is extremely useful to have right process and system in place for the client who has multiple technical members in the IT team. Right support management process will enhance the efficiency of the team and improve the confidence of the end user as there would be a transparent system in place to track all the incidence and resolution in real time.


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About the Company

Year of Establishment2007
Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Nature of BusinessService Provider
Number of Employees101 To 500 People
Annual TurnoverRs. 5 - 10 Crore
IndiaMART Member SinceJuly 2012
GST32AAKCS9087L1ZN
Soffit services have evolved based on its exposure to various industries and their demands and challenges. Each of these services are carefully tuned to meet specific business needs, while collectively covering all the stages of technology implementation and updations; this is required for organisations that are in growth phase or are mandated by the market needs to be in sync with latest technologies. It is great help for a client to have a single business focused service provider - who is product & technology neutral - and can guide, build & manage the risks & challenges associated with Information Systems.
Upto 2 Days Managed Helpdesk Service
Upto 2 Days Managed Helpdesk Service
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Seller Contact Details

Saji P

34/1441, Punnakkal, Elamakkara Po, Edappally Kochi, Kochi - 682026, Ernakulam, Kerala, India

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