Legal Status of Firm
Limited Company (Ltd./Pvt.Ltd.)
Year of Establishment
2007
Annual Turnover
Rs. 5 - 10 Crore
Indiamart Member Since
Jul 2012
Upto 2 Days Managed Helpdesk Service
Service Duration | Upto 2 Days |
Mode Of Service | Online and Offline |
Payment Mode | Online and Offline |
Service Location | Kerala |
Given below is the complete list of technical deliverables offered by soffit:
- Dedicated Helpdesk number
- Shared Call Coordinator (Soffit Helpdesk)
* Access to Helpdesk Management software (users and IT team)
* Follow up of Incidents and requests
* Feedback on services quality delivered by the technical team
* SLA assessment & management
* Weekly / Monthly Reporting
* Suggestions for optimizing the Number of incidents
This service is extremely useful to have right process and system in place for the client who has multiple technical members in the IT team. Right support management process will enhance the efficiency of the team and improve the confidence of the end user as there would be a transparent system in place to track all the incidence and resolution in real time.
Product Details
Company Details
Product Specification
Service Duration | Upto 2 Days |
Mode Of Service | Online and Offline |
Payment Mode | Online and Offline |
Service Location | Kerala |
Product Description
An ITIL based IT support management system to
ensure processes and practices designed specifically for the
organization are being adhered to. Our experts would be always
available and happy to provide with their valuable recommendations and
feedback for the IT support management process relevant for your
business.
Given below is the complete list of technical deliverables offered by soffit:
- Dedicated Helpdesk number
- Shared Call Coordinator (Soffit Helpdesk)
- Access to Helpdesk Management software (users and IT team)
- Follow up of Incidents and requests
- Feedback on services quality delivered by the technical team
- SLA assessment & management
- Weekly / Monthly Reporting
- Suggestions for optimizing the Number of incidents
This service is extremely useful to have right process and system in place for the client who has multiple technical members in the IT team. Right support management process will enhance the efficiency of the team and improve the confidence of the end user as there would be a transparent system in place to track all the incidence and resolution in real time.
About the Company
Seller Contact Details
34/1441, Punnakkal, Elamakkara Po, Edappally Kochi, Kochi - 682026, Ernakulam, Kerala, India