Everybody is talking about your brand, but how can you keep track of social activity across all social channels?
How do we monitor social mentions across all social channels?
Can we be alerted of specific types of mention and spikes in activity?
Can I keep track of key metrics and demographic information?
How do I measure the success of our social media efforts?
Can I compare social activity across brands, products and competitors?
The answer to these questions is to work with the Respondez Contact Centre eZone. Our eZone agents are trained on the very latest social media technology and tools, with experience of working on various social media projects.
Social Media Monitoring
Monitor key conversations across all social media channels, blogs, forums and news:
Set up multiple queries and tags, to deliver relevant social media mentions
Monitoring and classification of ‘types’ of social media activity, across channels
Dynamically filter results by source, language, authority and sentiment
Highlight and forward any specific types of mention in real time via email
Monitor volume of social mentions and alert of any spikes in activity in real time
Build a unique database of all social activity, with full accountability for every interaction
Social Media Analysis
Analyse your social activity, tracking key metrics and comparison across brands:
Analyse a range of key metrics and demographic information about social participants
Compare social activity across different channels, brands, products and competitors
Drill down into key conversations, with powerful text analytics and sentiment analysis
Discover top influencers and reach across blogs, forums, news and all social channels
Detailed demographics, covering geography, gender and age of social participants
Provision of daily summary reports via email and detailed monthly analysis reports
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About the Company
Year of Establishment2002
Nature of BusinessService Provider
IndiaMART Member SinceDec 2004
Respondez provides high value, cost efficient contact center outsourcing solutions from our multi-lingual, 24/7 contact center. Established in 2002, Respondez' outsourcing solutions operate in six countries including US, UK and India, and is the global contact center and international business processing brand of Spanco Limited.
Our contact center technological capabilities – voice, live web chat, email – as well as back office support expertise provides customer care, sales and technical support services that improve customer satisfaction, while reducing operational costs, increasing sales and enhancing customer experience. We work with a variety of industries including retail and e- retail, financial services, communications, and entertainment and gaming publishers.
At Respondez, we treat every client relationship as a strategic partnership, aligning our team with your business goals and strategies. We have earned a reputation for delivering flexible contact center and bpo solutions that are consistent, reliable and secure. Our unique approach combines best-practice training, real-time performance analytics and Six Sigma operational processes. Our contact centers are staffed with highly skilled, motivated, personable representatives to meet and exceed your objectives and metrics.