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Retail Banking Associate Assessment

Retail Banking Associate Assessment

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One of the key questions in Retail Banking is “what capabilities (skills and knowledge) and personal qualities do retail banks need in their customer-service employees to satisfy the more demanding and sophisticated customers (for example; flexibility of interactions, responsiveness, convenience) and the organisation’s own needs (for example; building on sales opportunities, cost containment/reduction, lower labour
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M- Jpat

Baner, Pune, Maharashtra
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Product Description

One of the key questions in Retail Banking is “what capabilities (skills and knowledge) and personal qualities do retail banks need in their customer-service employees to satisfy the more demanding and sophisticated customers (for example; flexibility of interactions, responsiveness, convenience) and the organisation’s own needs (for example; building on sales opportunities, cost containment/reduction, lower labour turnover).

Enabled by and dependent on IT and e-Commerce activities, consumer banking practices have, over the years, moved away from dispersed branches with face-to-face interaction, manual processing, social relationships between employees and customers and a preference for employees with local ties and knowledge. Banks in the recently deregulated industry now compete on a wider geographic scale and, with the diffusion of internet banking, in the online arena. Globalization, increased competition and new technologies are just some of the influences which have changed the banking industry. New technology has made the banking industry more efficient, improved flexibility, and reduced operating and labour costs.

Products and services such as mortgages, credit cards and bank accounts have been modified to take advantage of mass-marketing techniques and strategies. Customer loyalty is still an issue, but the traditional bases of this loyalty are disappearing. Banks no longer rely on the local and traditional elements in the customer relationship and depend on employees to provide customer service in the new environment. But how do banks ensure that their employees are engaged in advancing the banks’ interests? Working for a bank no longer affords the same level of status and security it once did. Recruiting and retaining employees is the key to providing the value-add customers.

OBJECTIVES OF RETAIL BANKING ASSESSMENT CERTIFICATION:

Considering the aforesaid challenges in the rapidly expanding retial banking setor, Envista Mindmap has created assessment modules for designating candidates as Certified Retail Bankers both in the sales and services division. Through our research with banking and financial institutions, we have identified several key personality characteristics that contribute to job success.

We enable you to hire associates who are:

  1. Sales Oriented
  2. Work Co-operatively
  3. Interact positively with customers.

BENEFITS

We profile the most effective performers in your own bank, or bring a profile of the mosteffective type of performer from other bank engagements or even freshers from colleges possessing the specific skill-sets.

This allows banks to seek new sales staff on the basis of precise skills and characteristics, so making successful recruitment much more likely. This selection based on the performance of the candidates in our assessment program help banks to :

  1. Accurately predicts future job performance
  2. Reduces absenteeism and turnover
  3. Increases sales referrals
  4. Reduces job-related errors
  5. Targets individual and group training needs
  6. Ideal for individual or group administration
  7. Consistent, fair, and legally defensible

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Retail Banking Associate Assessment

About the Company

Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Nature of BusinessService Provider
IndiaMART Member SinceJan 2014
Envista Mindmap Services Pvt. Ltd. is one of India’s private educational testing and evaluation services organization. The organization develops and administers various kinds of academic, aptitude and personality assessment tests required for schools, colleges, specific curricula, careers and institutions. Globalization has brought about awareness of new-age careers leading to unique testing methodologies and consolidation of existing ones to match global standards and make them internationally palatable. The transition from offline to online testing mode is also indicative of the transformation in the testing arena.
Envista Mindmap Services Pvt. Ltd was conceived to cater to individuals as well as organizational needs for validating knowledge levels and skill sets and to prove job capabilities. The organization seeks to assess minimum competencies and validate professional credentials through rigorous test development and delivery processes. The organization provides reliable, secure and thorough testing services which maintain the integrity of the testing process and help individuals and organizations achieve standardized benchmarking. The tests so designed are used by individuals for checking their academic quotient and measuring their skills for employability and corporate customers for pre-recruitment and employee assessments.
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Seller Contact Details

Jitender Kumar Null

No. 101, 1st Floor, Sai Empire Building, Next To ICICI Bank, Baner Road, Baner
Baner
Pune - 411045, Maharashtra, India

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