We offer a number of services for customers who may be in need of special assistance. If you require special assistance, we recommend you keep in mind the following:
Make your reservation as early as possible to allow us to serve your needs better.
Any requirement for assistance/special needs must be conveyed at least 48 hours prior to travel by contacting our Customer Service Centre. However, we advise you to convey this information as early as possible.
Let our ground staff and cabin crew know of your requests upon check-in or at the departure gate.
Check-in at least 2 hours prior to your scheduled departure to ensure a seamless flight experience.
All fit to fly certificates must be issued by treating physicians in accordance with specific cases.
Customers who are not self-reliant (capable of taking care of all their physical needs independently in-flight) are required to travel with a ticketed companion for assistance
Legal Status of FirmPrivate Limited Company
Nature of BusinessTravel / Travel Agents / Transportation Services