Support Services
Capilton has a well-defined and mature application maintenance process which allows effective capture,
Capilton
Product Description
Enterprises have significant investments in IT assets to execute their business and derive appropriate returns. These investments are made over a period of time and spread across the technology spectrum; spanning from legacy platforms to client-server systems to more contemporary multi-tier browser-based systems.
Capilton has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.
Our maintenance capabilities include:
- Documentation of existing application
- Production Support
- Incident Report (IR) resolution process
- Root-cause analysis
- Enhancements
- Testing
- Release Management
Our unique value proposition lies in our ability to:
- Use global delivery model for application maintenance
- Use the knowledge acquired in coming up with transformation plan
- Improve the productivity thus reducing the cost of maintenance
- Provide consultancy on the disposition plans Transform/Retire/Consolidate/Replace) for the applications
- Availability of support team round the clock
Our services include:
- Portfolio Analysis to ensure Business-IT alignment
- Offshorability Analysis
- Application Management
- Application Maintenance
- Application Support
- Helpdesk
Business landscapes are continuously changing, with the continuous emergence of newer and better technologies. As a result, managing IT and application maintenance to keep in step with the changes can prove quite challenging.
Surveys of IT spend indicates that organizations spend up to 70% of their IT budget on non-discretionary costs - in other words, costs to maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application maintenance becomes more effective and efficient, thus providing your business the edge to compete.
At Capilton, our application management and maintenance processes ensure that your systems are flexible and evolve with your business. This approach enables you to meet customer commitments. Our services help reduce the time you spend on “keeping the lights on” and focus on new IT functionalities and improvements. We achieve this via our 3-phased approach to Application Maintenance.
- Corrective Maintenance
- Adaptive Maintenance and
- Perfective (preventive) Maintenance
We start at the first level, i.e. corrective maintenance and over time evolve to the most advanced level, i.e. perfective maintenance. Our Maintenance methodology is backed by years of experience and our extensive knowledge base of technologies and domains. While we do this, we adhere to stringent Service Level Agreements (SLA) and enable you to reduce the Total Cost of Ownership (TCO) for your applications.
About the Company
Capilton is a professionally managed company in the area of technologies. Retraining and refurbishment of the knowledge base of every person connected with Capilton is the leitmotif of our success in implementing projects across a wide swathe of business applications. We are one of the leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value. An in-depth knowledge of various technology areas enables us to provide end-to-end solutions and services.
We are a catalyst that can pull together scarce resources in key areas of technology to enable greater outcomes to emerge. Value descriptions are both qualitative and quantitative components. A client (internal or external) primarily describe value using some sort of Return on Investment (ROI) framework, whereas a consultant describe value as having high pay or job satisfaction (e.g., focus could be functional, financial or emotional).
The challenge for IT consulting industry to remain globally competitive over the next 5 years demands the innovative development and application of leading edge technology to derive new products, processes, and services. At Capilton, we add value to the clients, consultants & stakeholders.
Domain Expertise:
Capilton offers a full range of outsourced services, with IT knowledge and expertise in numerous areas. We help minimize the IT staff payroll costs; with our IT professionals working closely with your employees to ensure the IT needs are met. Our IT staff augmentation services supplement a client's existing work force with technical professionals who possess information technology skills tailored to the particular needs of the client's business.
Capilton has a proven record of being able to attract, hire, motivate, train and retain strong IT personnel. Our highly skilled resources are available to augment our clients' existing staffs for project management, integration and testing, development and implementation, and many other functions. Our consultants are ready to perform services as independent entities or as part of a team by using our wide breadth of resources available through our direct consulting practice and partnerships. Capilton takes pride in the ability to attract, recruit and retain highly qualified IT professionals. Our skilled consultants can effectively step right into client's business environment and provide the professional skills required, spanning a wide range of disciplines.
Seller Contact Details
17/3 New Palasia
Indore - 452001, Madhya Pradesh, India
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