Carnic Enterprises
Indiamart Member Since
Jul 2013
Technical Support Services
At Karnic Solutions technical support outsourcing is evolving from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic call center technical support outsourcing, both onsite and offshore. Industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.
The Technical Support Service has a strategic value in: Increasing customer satisfaction and retention
Increasing revenues through cross-sell & up-sell of services
Increasing employee satisfaction through the internal help desk function
Reducing costs As its role and importance is being re-defined around user needs, the Technical Support is being seen as an integral part of the service function. It brings multiple resources together to solve issues to the customer's satisfaction and is evolving into the integrated service desk.
From cost centers to profit generators Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved contact centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company's marketing wing. They are employing a host of new technologies to support pre-sales and post-sales service. Information is the key to business success From customers asking questions about new products or making complaints to tech support agents or help desk analysts resolving problems - all the information flowing into the tech support center or help desk is highly valuable. The data can be mined to reveal trends that enable prompt business decisions. Powerful data capture and analytics tools allow real time reporting every five minutes or half an hour, keeping a company abreast with the trends in the market.Enabled by best-of-breed technologyPowerful technologies at Karnic Solutionss technical support centers include:
- Optimized internal support processes
- Workflow configuration and task automation
* Intuitive, collaborative features
* Flexibility
* Customization to the unique needs of your business
Product Details
Company Details
Product Description
At Karnic Solutions technical support outsourcing is evolving from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic call center technical support outsourcing, both onsite and offshore. Industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.
The Technical Support Service has a strategic value in:
Increasing customer satisfaction and retention
Increasing revenues through cross-sell & up-sell of services
Increasing employee satisfaction through the internal help desk function
Reducing costs
From cost centers to profit generators
Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved contact centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company's marketing wing. They are employing a host of new technologies to support pre-sales and post-sales service.Information is the key to business success
From customers asking questions about new products or making complaints to tech support agents or help desk analysts resolving problems - all the information flowing into the tech support center or help desk is highly valuable. The data can be mined to reveal trends that enable prompt business decisions.Powerful data capture and analytics tools allow real time reporting every five minutes or half an hour, keeping a company abreast with the trends in the market.
Enabled by best-of-breed technology
Powerful technologies at Karnic Solutionss technical support centers include:
- Optimized internal support processes
- Workflow configuration and task automation
- Intuitive, collaborative features
- Flexibility
- Customization to the unique needs of your business
Global majors have not only dramatically reduced costs but have improved the quality of their services by outsourcing tech support to India. They have shown their confidence in the capabilities of Indian service providers with year-on-year repeat contracts.
Karnic Solutions offers a proven BPO offshore delivery model, reliable telecommunication links, quality and process maturity, voice support skills, qualified engineers with technical and customer support skills.Customer solutions and support for:
- Troubleshooting calls
- Software problems
- Internet service problems
- Computer hardware problems
- Up-sell/cross-sell purchases
- Corporate helpdesk support
- Warranty or post-warranty support
About the Company
Karnic Solutions where great people and innovative technology combine to bring you the best in Call center services and Offshore BPO Services. Inbound and outbound call center services, order taking, customer service, class and seminar registration, answering service and web enabled customer support.
How can we help you? It's not just a question; it is our philosophy and the cornerstone of everything we do. Since Inception our focus has been to continually find new and better ways to help our clients "make profitable connections with their customers". Whether by traditional telephone based contact, email, chats or web collaboration, we make the most of every contact.
You will find our staff responsive, reliable and innovative. Our turnover is low and our morale is high. A difference you and your customers will appreciate.
Our Commitment as an Offshore BPO Company
You will always receive a prompt call back if you leave a message.
You will always receive a prompt response to an email inquiry.
We do what we say. That means on time and on budget.
You will never get the corporate "run around".
Seller Contact Details
No. 1-7-9, Shop No. 11, Surabhi Sapphire, Golconda X Roads, Kavadiguda Hyderabad - 500020, Telangana, India
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