Telture Solutions

Rupam Nagar, Ernakulam, Kerala
3/5 
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GST32AAHCT4243N1Z5
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  • Legal Status of Firm

    Limited Company (Ltd./Pvt.Ltd.)

  • Year of Establishment

    2019

  • Annual Turnover

    Upto Rs. 50 Lakh

  • Indiamart Member Since

    Sep 2019

24 Hrs Inbound and Outbound TeLiS Call Center SuiTe, in Pan India

Get Latest Price
Type Of Process
Inbound and Outbound
Type Of Calls
All
Shift Timings
24 Hrs
Location/City
Pan India
Service Duration
! year Online
CALL CENTER SUITE
Telis Call Easy to learn, easy to use and easy to manage solution that helps to shorten the issue handling time and increase agent productivity with automated call flow. Telis Call Center Suite has no constraints on the number of calls processed. It will have no negative impact on call quality. Combined with the routing functionality within the call center suite, incoming calls can be quickly distributed to the agents. When a caller gets connected to the agent who possesses the appropriate skills and knowledge, not only will it make the customer happy, but it will also reduce the load on the center. Telis Call Center Suite includes tools an organization needs to quickly improve their communication and team performances.
FEATURES
- Attractive Web Interface
* Automatic Call Distributor (ACD)
* Multi-Level IVR
* Multi campaign support
* Skills-Based Routing
* Agent and Call Monitoring
* Agent call Listening, Barge In & Whisper
* Multiple call Queues
* Callback/Auto callback
* Click to call
* Advanced reporting
* Conference
* CRM Integration
* Upload and manage leads
* Custom user privileges and Role settings
* Integrated call recording and retrieval
* Manual, Progressive, Preview and Predictive dialing
* Live Dashboards for agent , supervisor, admin
* Comprehensive analytical reports
* Call history search and dial option
* Call clients in succession from database through the interface
* Display a script for the agent to read
* Display fields that agents can use to fill the collected data
* Hold Customer calls with Music
* Add custom call dispositions per campaign
* Chat between agents and supervisors
* BENEFITSTelis Call recorders go beyond the simple role of call recording by helping organisations to
* Increase first contact resolution
* Increase customer loyalty
* Reduces operation costs
* Increase revenue
* Increase Agent productivity
* Optimize performance and quality
* Reduce Handle times
* Helps to proactively manage the call center in real time
* Provides the employees with a highly scalable solution where new servers can be added for additional capacity requirement
* Conduct timely follow up
* Help in performance management
* Helps to identify call trends
* Help In coaching and training of employees
* Impact their bottom lines with quick and tangible ROI’s
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24 Hrs Inbound and Outbound TeLiS Call Center SuiTe, in Pan India

Product Details

Company Details

Product Specification

Type Of ProcessInbound and Outbound
Type Of CallsAll
Shift Timings24 Hrs
Location/CityPan India
Service Duration! year Online
Manpower RequiredNA
Start Date / MonthNA
Minimum Order Quantity 05

Product Description

CALL CENTER SUITE

  • Telis Call Easy to learn, easy to use and easy to manage solution that helps to shorten the issue handling time and increase agent productivity with automated call flow. Telis Call Center Suite has no constraints on the number of calls processed. It will have no negative impact on call quality. Combined with the routing functionality within the call center suite, incoming calls can be quickly distributed to the agents. When a caller gets connected to the agent who possesses the appropriate skills and knowledge, not only will it make the customer happy, but it will also reduce the load on the center. Telis Call Center Suite includes tools an organization needs to quickly improve their communication and team performances.

FEATURES

  • Attractive Web Interface
  • Automatic Call Distributor (ACD)
  • Multi-Level IVR
  • Multi campaign support
  • Skills-Based Routing
  • Agent and Call Monitoring
  • Agent call Listening, Barge In & Whisper
  • Multiple call Queues
  • Callback/Auto callback
  • Click to call
  • Advanced reporting
  • Conference
  • CRM Integration
  • Upload and manage leads
  • Custom user privileges and Role settings
  • Integrated call recording and retrieval
  • Manual, Progressive, Preview and Predictive dialing
  • Live Dashboards for agent , supervisor, admin
  • Comprehensive analytical reports
  • Call history search and dial option
  • Call clients in succession from database through the interface
  • Display a script for the agent to read
  • Display fields that agents can use to fill the collected data
  • Hold Customer calls with Music
  • Add custom call dispositions per campaign
  • Chat between agents and supervisors
  • BENEFITS

    Telis Call recorders go beyond the simple role of call recording by helping organisations to

    • Increase first contact resolution
    • Increase customer loyalty
    • Reduces operation costs
    • Increase revenue
    • Increase Agent productivity
    • Optimize performance and quality
    • Reduce Handle times
    • Helps to proactively manage the call center in real time
    • Provides the employees with a highly scalable solution where new servers can be added for additional capacity requirement
    • Conduct timely follow up
    • Help in performance management
    • Helps to identify call trends
    • Help In coaching and training of employees
    • Impact their bottom lines with quick and tangible ROI's

Additional Information

Item Code 8817
Delivery Time within 7 Days
Production Capacity NA
Packaging Details Encrypted Cyber pack.
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About the Company

Year of Establishment2019
Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Nature of BusinessWholesale Trader
Number of EmployeesUpto 10 People
Annual TurnoverUpto Rs. 50 Lakh
IndiaMART Member SinceSept 2019
GST32AAHCT4243N1Z5
Import Export Code (IEC)AAHCT*****
24 Hrs Inbound And Outbound TeLiS Call Center SuiTe, In Pan India
24 Hrs Inbound And Outbound TeLiS Call ...
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Seller Contact Details

Vibin Mathew

Moolamannil Chambers, Diamond Towers, 60/3593, Pk Road, Perumanoor, Rupam Nagar Ernakulam - 682015, Kerala, India

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