Legal Status of Firm
Limited Company (Ltd./Pvt.Ltd.)
Year of Establishment
2019
Annual Turnover
Upto Rs. 50 Lakh
Indiamart Member Since
Sep 2019
24 Hrs Inbound and Outbound TeLiS Call Center SuiTe, in Pan India
Type Of Process | Inbound and Outbound |
Type Of Calls | All |
Shift Timings | 24 Hrs |
Location/City | Pan India |
Service Duration | ! year Online |
Telis Call Easy to learn, easy to use and easy to manage solution that helps to shorten the issue handling time and increase agent productivity with automated call flow. Telis Call Center Suite has no constraints on the number of calls processed. It will have no negative impact on call quality. Combined with the routing functionality within the call center suite, incoming calls can be quickly distributed to the agents. When a caller gets connected to the agent who possesses the appropriate skills and knowledge, not only will it make the customer happy, but it will also reduce the load on the center. Telis Call Center Suite includes tools an organization needs to quickly improve their communication and team performances.
FEATURES
- Attractive Web Interface
* Automatic Call Distributor (ACD)
* Multi-Level IVR
* Multi campaign support
* Skills-Based Routing
* Agent and Call Monitoring
* Agent call Listening, Barge In & Whisper
* Multiple call Queues
* Callback/Auto callback
* Click to call
* Advanced reporting
* Conference
* CRM Integration
* Upload and manage leads
* Custom user privileges and Role settings
* Integrated call recording and retrieval
* Manual, Progressive, Preview and Predictive dialing
* Live Dashboards for agent , supervisor, admin
* Comprehensive analytical reports
* Call history search and dial option
* Call clients in succession from database through the interface
* Display a script for the agent to read
* Display fields that agents can use to fill the collected data
* Hold Customer calls with Music
* Add custom call dispositions per campaign
* Chat between agents and supervisors
* BENEFITSTelis Call recorders go beyond the simple role of call recording by helping organisations to
* Increase first contact resolution
* Increase customer loyalty
* Reduces operation costs
* Increase revenue
* Increase Agent productivity
* Optimize performance and quality
* Reduce Handle times
* Helps to proactively manage the call center in real time
* Provides the employees with a highly scalable solution where new servers can be added for additional capacity requirement
* Conduct timely follow up
* Help in performance management
* Helps to identify call trends
* Help In coaching and training of employees
* Impact their bottom lines with quick and tangible ROI’s
Product Details
Company Details
Product Specification
Type Of Process | Inbound and Outbound |
Type Of Calls | All |
Shift Timings | 24 Hrs |
Location/City | Pan India |
Service Duration | ! year Online |
Manpower Required | NA |
Start Date / Month | NA |
Minimum Order Quantity | 05 |
Product Description
CALL CENTER SUITE
-
Telis Call Easy to learn, easy to use and easy to manage solution that helps to shorten the issue handling time and increase agent productivity with automated call flow. Telis Call Center Suite has no constraints on the number of calls processed. It will have no negative impact on call quality. Combined with the routing functionality within the call center suite, incoming calls can be quickly distributed to the agents. When a caller gets connected to the agent who possesses the appropriate skills and knowledge, not only will it make the customer happy, but it will also reduce the load on the center. Telis Call Center Suite includes tools an organization needs to quickly improve their communication and team performances.
FEATURES
- Attractive Web Interface
- Automatic Call Distributor (ACD)
- Multi-Level IVR
- Multi campaign support
- Skills-Based Routing
- Agent and Call Monitoring
- Agent call Listening, Barge In & Whisper
- Multiple call Queues
- Callback/Auto callback
- Click to call
- Advanced reporting
- Conference
- CRM Integration
- Upload and manage leads
- Custom user privileges and Role settings
- Integrated call recording and retrieval
- Manual, Progressive, Preview and Predictive dialing
- Live Dashboards for agent , supervisor, admin
- Comprehensive analytical reports
- Call history search and dial option
- Call clients in succession from database through the interface
- Display a script for the agent to read
- Display fields that agents can use to fill the collected data
- Hold Customer calls with Music
- Add custom call dispositions per campaign
- Chat between agents and supervisors
-
BENEFITS
Telis Call recorders go beyond the simple role of call recording by helping organisations to
- Increase first contact resolution
- Increase customer loyalty
- Reduces operation costs
- Increase revenue
- Increase Agent productivity
- Optimize performance and quality
- Reduce Handle times
- Helps to proactively manage the call center in real time
- Provides the employees with a highly scalable solution where new servers can be added for additional capacity requirement
- Conduct timely follow up
- Help in performance management
- Helps to identify call trends
- Help In coaching and training of employees
- Impact their bottom lines with quick and tangible ROI's
Additional Information
Item Code | 8817 |
Delivery Time | within 7 Days |
Production Capacity | NA |
Packaging Details | Encrypted Cyber pack. |
About the Company
Seller Contact Details
Moolamannil Chambers, Diamond Towers, 60/3593, Pk Road, Perumanoor, Rupam Nagar Ernakulam - 682015, Kerala, India
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