We offer Total Quality Management Services that meet the quality requirements and needs of the organization. In addition, these services ensure to satisfy the objectives of the organization in an efficient and cost effective manner. This maximizes the potential of the employees and ensures the continual improvement of the quality and thus the system.
The Total Quality Management focuses on the customers’ needs and ensures to fulfill their requirements by driving all the employees towards continual improvement which is known as ‘â€œKaizenâ€’ by the Japanese. Quality is the responsibility of not few people but every individual in the organization.
The following are the six requirements that are to be fulfilled for achieving Total Management:
· Top management support and leadership
· Strategic quality planning
· Employee empowerment
· Analysis and measurement throughout the organization
· Continuous process improvement-â€œKaizenâ€?
· Focus on the customer
The first two factors require top management to give support and include quality as important and additional dimensions in the strategic plans of the organization. The third and fifth factor requires every employee to be inspired to generate ideas and make the decision about the continuous process improvement. The last and the important factor is focus on the customer that is the slogan of Total Quality Management. All these factors will cause a continuous improvement and realignment of the organization and ensure to serve the customer’s in a better manner.
To achieve a Total Quality Management, every employee should be convinced for the need for quality. Quality policy is the first step towards Total Quality Management. USA has instituted Malcolm Baldrige National Quality Award for the companies