Voice Logger

Voice logger is a digital multi-channel voice logging, call monitoring and recording software.

bay talkitec's voice logger uses specially designed industry standard high impedance voice boards for voice log applications. A strong and proven solution used in highly demanding environments including contact centers, trading offices, security control areas, public safety centers and government organizations a complete solution which supportstapping at terminations like e1/t1 , digital , analog and ip. The recorded files can be retrieved using normal telephone instruments or using remote pc.
key features:
recording and playback control
multiple start/stop options per channelautomatic gain controlplayback through multimedia extensionstorage control
user selectable voice file formatswavvoxadpcmraw formatvoice files can be mirrored to another path for redundancyarchitecture
runs as a service on system startupfully sql compatible database with odbc interfaceuses tcp/ip communications over lan/wan or internet. Telephony interface
ip- trunk, sip & h. 3232-wire analog interface via phone handsetanalog trunk lines or 4-wire digital station interfacestation side & trunk side recording optionsrecording triggers
channel & time wisedtmf , pvd or agent initiatedsilence detectionthrough extensionmanagement control
customizable work hour ranges per channelvisual, audio and e-mail alertsthe additional features available on voice logger are:
analog / digital / digital e1 extensionsrecording formats dialogic adpcm vox, windows pcm wav and truespeechrecorded voice playback through multimedia speaker – on local lan and remote pcrecorded voice playback through telephone extensions and co linesplayback possible in case of vox and wav formats. Retrieval of agent position through ctiftp client data transferbackup through dvd or any other storage mediadata mirroringmultimedia alarms for disk overflow, software failure etc. authentication for various modulesreports