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Work From Home Contact Center Solution:  Most Suitable For Corporate Executives  Inbound Calls

Work From Home Contact Center Solution: Most Suitable For Corporate Executives Inbound Calls

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Type Of Process Inbound
Type Of Calls Domestic
Location/City Delhi
Service Duration As per requirement
Usage/Application work from home,contact center solution,helpline
Agent Log-in / Logout available
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Aria Telecom Solutions Private Limited

Vaishali, Ghaziabad, Uttar Pradesh
3.4/5
★★★★★
★★★★★
(32)
3.4/5 ★★★★★ ★★★★★

Reviewed by 32 Users

5 star 16

4 star 4

3 star 0

2 star 1

1 star 11

User Satisfaction

Response 50%

Quality 50%

K

Kiran Kumar ★★★★★ ★★★★★

02-September-21

could not connect call

W

Wasama Farzah ★★★★★ ★★★★★

21-August-21

Response

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Call +91-8042962982
95% Response Rate
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Product Specification

Type Of Process Inbound
Type Of Calls Domestic
Location/City Delhi
Service Duration As per requirement
Usage/Application work from home,contact center solution,helpline
Agent Log-in / Logout available
Caller call history available
conversation recording 100%

Product Description

  • Agent will login in ACD by calling IVRS or permanent login can be managed.
  • Agent also has option to login through agent UI on phone itself .
  • If agent UI is used on mobile phone than agent can enjoy all function like CRM, preview dialling  & disposition etc on agent UI. 
  • Calls will be connected on mobile / landline of agent
  • Agent will be offered calls by ringing his phone
  • Agent can receive inbound calls  
  • Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely 
  • Admin/ Supervisor can extract all available MIS remotely
  • 100% call recording for incoming call on CTI server

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Work From Home Contact Center Solution:  Most Suitable For Corporate Executives  Inbound Calls
Work From Home Contact Center Solution:  Most Suitable For Corporate Executives  Inbound Calls
Work From Home Contact Center Solution:  Most Suitable For Corporate Executives  Inbound Calls
Work From Home Contact Center Solution:  Most Suitable For Corporate Executives  Inbound Calls

About the Company

Year of Establishment2003
Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Nature of BusinessManufacturer
Number of Employees26 to 50 People
Annual TurnoverRs. 10 - 25 Crore
IndiaMART Member SinceSep 2012
GST07AAGCA6505M1ZJ
Import Export Code (IEC)05070*****
Exports to Nepal, United Kingdom, Cambodia, Rwanda, Zimbabwe
Established in the year 2004, We “Aria Telecom Solutions (P) Ltd.,” are one of the leading and well recognised names in the field of designing and manufacturing of like IVRS, Voice Logger ( Telephone Recorder), Call Center Software, Predictive Dialer, Call Center Headsets, OBD IVRS, Bulk SMS & email. Our work also includes offering desired software support and other associated services as desired by the client.
Right since our establishment, the business operations have seen rapid growth under guidance of our founder, Mr. Ravindra Saini His ethical business practice and visionary approach has helped us to expand involved business activities in domestic and overseas markets. Presently, we are serving clients based in India, Africa, Nepal, Bhutan, UK and Bangladesh.
Today, the world class solutions offered by us are precision designed so as to flawlessly run on commercially available platforms. Here, for meeting specific requirements of clients, we can also design, develop and deliver customised solutions. Further, our team of experienced professionals also ensures that stable and highly functional software are designed to run on commercially available PC’s and also in Voice Processing Cards.

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Seller Contact Details

Ravindra Saini

Ansal Plaza, 3FCS 40& 41
Vaishali
Ghaziabad - 201010, Uttar Pradesh, India

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