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Remote Infrastructure Management

Radiv Global Technologies Pvt Ltd. remotely manages applications and IT infrastructure in support of software-as-a-serviceand managed-service providers as well as directly to enterprise organizations. Radiv Global provides 24 x 7 remotemanagement of the entire technology stack in a datacenter including applications, databases, networks, storage systems and servers. In addition, Radiv Global offers value-added services that include application and systems performance testing and root-cause analysis for resolution of application or systems level issues.
Radiv Global, a division of Slash Support provides remote application and infrastructure management services directly to enterprise organizations and in support of software-as-a-service and managed-services providers. Specifically, the company remotely manages the full technology infrastructure environment, extending from desktops and servers to switches and load balancers. Radiv Global monitors and administers applications, databases and storage systems remotely and has an established technical support competency in Open Source solutions.
  • Nearly 90 to 95 percent of problems can be resolved remotely.
  • 24x7 monitoring and management of IT infrastructure.
  • Infrastructure managed by companies whose core business lie in IT management and hence better competence levels.
  • RIM services can be measured and service provider is accountable.
  • Customers cannot afford to have resources having knowledge of all technology domains.
  • Relocation and in some cases reduction of on site manpower.
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Storage and Backup Management
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Storage Management Service include a suite of services that helps you plan, implement and manage storage services and achieving financial goals without compromising security. Our cost effective and efficient storage services would help you provide storage and backup services based on various levels of access, redundancy, performance and replication for your end-users without any complications. We have defined strategies which enable you to meet the demand for storage requirements without cutting corners on security and integrity of your data.
  • Storage planning and design: Understand the various user and application storage needs and develop an effective storage infrastructure design
  • Storage solution implementation: Install and configure storage devices, SANs, NASs and "storage clouds" that best meet the needs of your end-users and business applications
  • Storage monitoring & management: Proactive monitoring of storage service levels and identify critical conditions before end-users notice performance degradation
  • Storage optimization: Analyze existing storage implementation, develop and implement optimization techniques to ensure best price-to-performance ratio
  • Backup and Archiving: Develop backup plans and implement backup solution to backup/archive mission-critical enterprise data for compliance and disaster-recovery scenarios

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Server Management
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Server Management

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Server management service offers reliable, secure and ITIL- compliant support and management services for any type of UNIX and Microsoft server infrastructure in corporate datacenters. By playing a pivotal role in reducing server operational expenses, increasing server availability, improving data protection & enhancing flexibility, we help businesses maintain a competitive edge.
  • Alert monitoring: Remote monitoring of servers on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups.
  • Resolution management : Remote resolution of server problems on a 24x7 basis for fault, performance, and security issues
  • Vulnerability management: Periodic and real-time scanning for vulnerabilities on servers. Identify potential security vulnerabilities and resolve them
  • User monitoring: Track and report all user activity on critical servers. Identify suspicious activity and take corrective action
  • Backup and Archiving: Proactively backup the critical data stored in your servers, and protect servers from any critical data loss or failure of storage.

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Application Management
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Application Management

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We offer comprehensive solutions to overcome the operational challenges and reduce management costs of your  Application infrastructure. Our solutions are:

  • Alert monitoring: Remote monitoring of servers on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups.
  • Resolution management : Remote resolution of server problems on a 24x7 basis for fault, performance, and security issues
  • Vulnerability management: Periodic and real-time scanning for vulnerabilities on servers. Identify potential security vulnerabilities and resolve them
  • User monitoring: Track and report all user activity on critical servers. Identify suspicious activity and take corrective action
  • Backup and Archiving: Proactively backup the critical data stored in your servers, and protect servers from any critical data loss or failure of storage.
  • Remote AppManagement : Instantly solve any application issue with real-time access to e4e’s certified database, middleware and web-service developers and managers

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Security Management
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Security Management

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We offer proven, managed security solutions to defend against the growing threat of cyber attacks and misuse of data within the enterprise. Our managed security solutions provide end−to−end proactive and reactive security from a desktop to LAN/WAN and Internet, using a combination of innovative security methodologies and industry best practices delivered by e4e’s experienced and certified security professionals

 

  • Intrusion Detection and Prevention: 24x7 monitoring of your mission critical information infrastructure for any internal or external threats. This includes event correlation and analysis to eliminate false positives and proactively warn you of any threat conditions
  • Perimeter security management: Remote installation, configuration and management of your perimeter security infrastructure on a 24x7 basis. Proactive identification and resolution of fault, performance, and security issues.
  • Vulnerability management: Periodic and real-time scanning for vulnerabilities on your information infrastructure. Identify potential security vulnerabilities and resolve them.
  • Compliance monitoring reporting : Track, audit and report all access to corporate information against standard compliance regulations such as SOX, PCI etc. and generate standards-compliance reporting for auditors

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Network Management
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Network Management

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Network Management Services include reliable, secure, and ISL-compliant support and management services for any type of corporate network infrastructure. Our expertise in multiple network technologies and critical network infrastructure helps us efficiently manage LANs, WANs, VPNs, Wireless networks, Virtual networks and converged networks thus ensuring all time access for end-users to their applications.
Alert monitoring: Remote monitoring of networks on a 24x7 basis for fault, performance, and security alerts.Proactively escalate issues to appropriate groups.
Vulnerability management: Periodic and real-time scanning for vulnerabilities on network devices. Identify potential security vulnerabilities and resolve them .
User monitoring: Track and report all user activity on critical network infrastructure. Identify suspicious activity and take corrective action .
Patch and configuration management: Proactive and timely installation critical patches and manage configurations of all your network devices. Helps prevent downtime and intrusions.
Remote NetAdmin service: Instantly solve any network issue with access to real-time access to e4e’s certified network administrators. Remote resolution for any type of network problem.

For More info in Net Work Management System click on belowe links
  • Network Solutions
  • Network Design
  • Network Implementation
  • Network Security
  • Datacenter Operations

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Desktop Management
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Desktop Management

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Desktop Management Service is a fully remote-managed solution that offers world-class, reliable and secure support and maintenance services for corporate desktops. Our solutions help IT departments to deliver high-quality, cost-effective desktop support by optimizing desktop infrastructure, improve end-user productivity and protect corporate desktop assets.
  • Diagnostics and Root cause analysis: Help diagnose and identify root-cause issues for performance and security related issues with the desktop
  • Security management: Ensure that the desktop is free of any virus, Mal-ware, ad-ware, etc. This includes a full detection and removal of security threats
  • Tune up and performance management: Identify and resolve issues related to poor performance with the desktop. This includes disk DE-fragmentation, clean up of start up files, clean cache etc
  • Patch management: Identify any patch anomalies with the desktop applications and ensure all patch levels are current with the desktop
  • Backup and archiving: Proactively backup the critical data stored in your desktop, and protect yourself from any
  • critical data loss or failure of hard disks
  • Remote assist: Instantly solve any problem on end-user desktop using e4e’s remote assist service. Qualified e4e experts will remotely connect to desktop and solve any desktop issues any-time anywhere

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