Rajiv Kumar Luv

A professional learns every aspect of the job. An amateur skips the learning process whenever possible.
A professional carefully discovers what is needed and wanted. An amateur assumes what others need and want.
A professional looks, speaks and dresses like a professional. An amateur is sloppy in appearance and speech.
A professional keeps his or her work area clean and orderly. An amateur has a messy, confused or dirty work area.
A professional is focused and clear-headed. An amateur is confused and distracted.
A professional does not let mistakes slide by. An amateur ignores or hides mistakes.
A professional jumps into difficult assignments. An amateur tries to get out of difficult work.
A professional completes projects as soon as possible. An amateur is surrounded by unfinished work piled on top of unfinished work.
A professional remains level-headed and optimistic. An amateur gets upset and assumes the worst.
A professional faces up to other people’s upsets and problems. An amateur avoids others’ problems.
A professional uses higher emotional tones: Enthusiasm, cheerfulness, interest, contentment. An amateur uses lower emotional tones: anger, hostility, resentment, fear, and victim.
A professional persists until the objective is achieved. An amateur gives up at the first opportunity.
A professional produces more than expected. An amateur produces just enough to get by.
A professional produces a high-quality product or service. An amateur produces a medium-to-low quality product or service.
A professional earns high pay. An amateur earns low pay and feels it’s unfair.
A professional has a promising future. An amateur has an uncertain future.
The first step to making yourself a professional is to decide you ARE a professional.
Are you a professional?

Gone are the days when participants would sit and listen to long, winding lectures for hours together. Today we have participants from baby boomers, Gen X, and Gen Y. So a trainer has to have a variety of training methodologies to hold the attention of different generations, whose needs and motivations are very different from each other.
TV has been feeding the younger generations so training should have some element of edutainment. At the same time training should challenge participants. This program explores the different methodologies that can be used in the classroom which is more participant-centred than trainer-centred. The trainer should involve the participants in the learning process

Good team work is the basis of every successful company. It leads to improved productivity, better motivation and loyalty, more commitment and participation. It helps to improve staff morale. In all areas improved teamwork will lead to reduced costs and increased revenues. The success of a team depends not only upon individuals’ skills but on the way those individuals support and work with each other and the way the team is led.

“We buy people first; then we buy their products and services.”
The most important people in every Organization are the front-line people who interact with customers. Front-line employees create perceptions by which the Entire Company is judged.
Just being equipped in routine “Selling skills” is no longer enough, the sales person needs something more to have that cutting edge.
 
Program Contents*:
Building instant rapport

Verbal and non-verbal communication
Empathic and power presentations
Strategies to influence and persuade
Positive mental attitude
Questioning skills
Belief in self and the products
Emotional states
Self-discipline
Mirroring
Strategy & Action Plan
 
Payoffs:
Upon completion of this program participants will be able to:

Put the customer in a receptive frame of mind
Warm up indifferent or even hostile prospects
Deal with rejections and discouragement
Identify and overcome negative beliefs that block sales success
 
Duration: One Day
*Contents will be customized as per the needs of the client

Supervisors are part of the management team in their Organization. They control the activities of others and have the responsibility of carrying out management's policies and intentions by leading the group in their charge. Their task, in fact is to get things done through people for whom they are responsible.
Supervisors should accept that the whole job covers not just the technical aspects (which are generally very clear), but also administrative and human aspects which are frequently overlooked.
 
Program Contents*:
Role of a Supervisor

Developing the self
Communication and Interpersonal skills
Planning, Organizing and Monitoring
Goal setting and time management
Coaching

"Until we can manage time, we can manage nothing else."  Peter F.Drucker
Time is the scarcest resource, unless it is managed, nothing else can be managed. Time unlike other resources cannot be saved for a rainy day or accumulated. In spite of time being so precious, most of us waste nothing so quite thoughtlessly as time.
Although all people have different talents, skills and personalities, each has exactly the same amount of time.

Are you under pressure as a internal or external trainer? Need to grow your toolkit? Do you need ready-to-go solutions? Do you have real budget constraints? It is difficult for trainers to keep adding to their skills and toolkit.
This program takes a unique and holistic approach to be an effective Trainer. We help you to communicate as a trainer using practically proven techniques, which dramatically improve the quality of training. After the workshop, participants invariably experience a new sense of confidence with regards to their training and communication skill.

Body language is the most important part of any communication. It is said that you can never not communicate. We are always communicating with our bodies, the way we sit, stand, move about, the facial expressions that we exhibit. We need to become aware of our own body language and at the same time be able to read the body language of others and understand what is it trying to communicate.
If we master body language we will be able to influence and persuade people faster. A good knowledge of body language will help in making sales presentations, defuse irate customers, give comfort, raise someone's spirit, build relationships, reduce tensions and establish rapport instantly.

Educating Tomorrow's Leaders

Workshops to Improve

People

Performance

Profits

Made Amazingly Simple!
- Anyone can do it -
 Do you avoid Public Speaking because of the following reasons?
You may be judged by all those people, and judged badly
You may feel like a fool

You might make mistakes and lose your way
You'll be completely humiliated
You'll never be as good as _ _ _ _ _ _ (fill in the blank)
'They' won't like you
'They' won't 'get' what you're trying to say
You don't have to feel that way anymore as we believe that anyone can improve their public speaking skills through a systematic coaching process. We improve skills through speech training with intensive, video-taped one-on-one feedback, every session is tailored specifically to meet your public speaking skills needs.

"If you are worried or afraid of anything, there is something in your mental attitude that needs correction."
We know that a positive mental attitude is an absolutely indispensable prerequisite for success. Researchers say that 85% of Finance, Prestige, Relationships, Success or everything that a person can accomplish or attain is due to their attitudinal qualities and only 15% due to their aptitudinal qualities.
It was found that there was no co-relation between high percentage in school and college, success in life and life time earnings. The only characteristic that determine how well people do and how far they go are attitudinal in 85% of the cases.
94% of the world's successful people attributed their success to attitude rather than to any other ingredient. This workshop is about developing a Positive mental attitude.