Reinforce Insights

Embrace conflict or outrage and make it a part of our personal growth and development if it solves all your problems. However, conflict becomes an issue when the people involved cannot work through it. Tact, diplomacy and constructive disappears off the floor when employees become engaged in a battle that does not result in growth. With people planted firmly on opposite side, negative energy can emerge, causing foul feelings and brings relationships into disrepute. Although disputes may seem provoking and unresolvable, there are ways to mitigate full blown outburst rather than escalating them. This course will give participants the tools that will help them resolve conflict successfully and produce a win-win outcome.

By the end of this workshop, participants will be able to:

• Understand what conflict is and how it can escalate.
• Understand the types of conflict and the stages of conflict.
• Recognize the five most common conflict resolution styles and when to use them.
• Increase positive information flow through non-verbal and verbal communication skills.
• Develop effective techniques for intervention strategies.
• Become more confident of your ability to manage conflicts to enhance productivity and performance.

Do you frequently meet people who seem to be unkind, stubborn, incurable, indecent, miserable, or passive-aggressive. You either have a bad day or having a bad day yourself. When anger erupts, the body and brain proceed to frustration when there are no resolutions for emotional agitation and there is a constant feeling of being ignored, rejected or otherwise feeling emotionally harmed. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.

Success comes from understanding how we behave, as well as how we can influence others. We can manage to have planned conversations as a remedy to cope with difficult people if communications approach you with difficulties. This workshop will teach participants how to turn difficult situations into opportunities for growth.

During this workshop, participants can learn:

• Techniques for dealing with difficult people effectively.
• How to deal with anger and techniques to manage it.
• How to identify your own attitudes and actions and how it affects others.
• How to develop coping strategies for dealing with difficult people and difficult situations.