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Assessment

Identifying Top Performers

Are you looking for ways to cost-effectively identify people who can succeed in a particular role? Now you can focus on the success factors that matter, quickly evaluate applicant potential, and streamline your assessment process to get the right people into the right positions.

Every year we help our clients evaluate more than 2.5 million applicants and employees for customer service, sales, staff, and management abilities. Follow the links below to learn more about the positions that matter to you.

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Assessing Potential Sales Representatives and Managers
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Top performing sales representatives and managers will take your revenues to new heights — but hiring the wrong candidate will waste precious resources and eat into your bottom line. Gain a clear understanding of the strengths and development needs of potential agents and field leaders to achieve your business objectives, including:

  • Increase sales productivity
  • Reduce sales force turnover
  • Improve training results and licensing exam pass rates
  • Understand candidates’ natural market

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Assessing Potential Service Representatives and Managers
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Because your service organization is the voice of your company, you need top-notch leaders and representatives to attract and keep customers. That’s why you know to need to know who has the unique skills needed to thrive in today’s challenging customer service environment. We can help you create an in-house, offsite, and at-home team that delivers:

  • Superior customer service
  • Fast and accurate data entry
  • Cross selling leads and revenue

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Assessing Potential Corporate Employees
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Technology alone doesn’t ensure productivity: Managers and employees are the true backbone of your business. We can help you confidently select the broad range of workers you need to get the job done now and in the future, including:

  • Managers
  • Professionals and specialists
  • Administrative and clerical staff
  • Remote/offsite workers
  • Insurance underwriters
  • Claims professionals

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