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Enterprise Software Services

Pioneers in the industry, we offer Application Management Service, Business Productivity & Decision Support Service, Test Management Service and Software Development & Customization Service from India.

Applications are at the heart of your business. A smooth running of business applications is an absolute must for ensuring business productivity and ultimately profits.

Any application stack comprises of many elements apart from the core application. Hence the behavior of an application is dependent on multiple parameters, not necessarily directly connected with the application itself. To manage such applications effectively, you need a team of people with diverse skills ranging from networking, security, OS, database, middleware, compute hardware, storage and the application itself. Getting such people, retaining them and maintaining teams can be a very expensive affair for corporations. And then when applications change, these teams need to be either retrained or realigned or worst, retrenched.

Business ImpaQt offers you an application management service wherein we take responsibility of maintaining your application in a healthy state. We can take care of application patching, version changes, routine backups, application tuning and so on. Our existing skills in all the peripheral areas around an application give us the edge in delivering application specific support to customers.

 

Case Study :

 

Reserve Bank of India has deployed a payment gateway solution (RBI Payment Gateway Solutions) for settling high value interbank transactions. This payment gateway solution, popularly called as RTGS gateway, is mandatory for all banks to transact with each other. Each bank interacts with RBI's infrastructure through their own payment gateway. Each payment gateway comprises of a server cluster with a shared storage, Microsoft Windows Cluster, Oracle Database, Oracle RAC, IBM MQ Websphere, and the suite of applications from multiple software vendors (Logica, TCS and IDRBT). This infrastructure also needs to have a disaster recovery and business continuity mechanism.

The applications are quite complex and require frequent patching. Each patch needs to be tested in a test environment for its effects on other components of the solution and then deployed in production environment. Apart from that, there are a lot of regular application related support issues. These issues could be related to any of the payment gateway components. The users who are transacting in high value trades need the system up and running at all costs during RBI working hours. The implication of a downtime can result in losses of crores.

Business ImpaQt division offers a comprehensive payment gateway management service with committed SLAs to multiple banks in the country. The success of our seamless delivery is proven by the fact that we have these contracts from each of our customers for more than 4 years now.

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Businesses experience a positive impaQt when their underlying IT infrastructure is put to work more meaningfully than entering and retrieving data. Core business applications such as an ERP or a CRM are useful for managing those respective operational tasks effectively. However from an overall business perspective they are of limited use since the benefits of those applications are available only to a few people from specific operations. Enterprise productivity is positively impaQted with an enterprise oriented integrated all inclusive approach.

Hence when we talk of Business Productivity and Decision Support, we look at it as a comprehensive stack of
  • Enterprise Content Management and Workflow
  • Enterprise Datawarehouse and Business Intelligence
Our endeavour in a unified Business ImpaQt strategy is to empower every person in the organization to be in control of their work, data, analyses and decisions.

To deliver on this vision, we have solutions on the Microsoft Standards as well as the OpenSource world. We build solutions best suited to our customers based on Microsoft, Oracle, RedHat Linux, Solaris, MYSQL, Ingres and Java platforms.

If you already have the eDge, we provide the impaQt.

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Test Management Service

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While new applications continue to be deployed to support innovative business models, it becomes critical to test these applications from various aspects. Multiple types of tests are required such as user acceptance tests (UATs), code tests (for custom developed code), load tests (for analyzing performance) and so on. Testing applications needs a large set of resources including hardware, software, people and time, all of them together costing a lot of money.

Business ImpaQt offers a test management portfolio of products and services. We offer comprehensive automated test management solutions to enable you to conduct your testing exercise in lesser time and lesser cost. The test management offerings are based around HP's Mercury testing solutions suite.

Alternatively we offer an outsource model for testing. You can simply sign up with us for your requirements and we can do the testing for you. Testing services in terms of skilled resources are also offered.

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The real value of IT infrastructure is delivered by business centric applications. The plethora of packaged software available in the market place is sometimes inadequate to address the unique needs of a business. We take it upon ourselves to work towards addressing such unique needs by virtue of our specialized application development team. We work on both the Java and .NET platforms.

Customization services for packaged software such as CRM are also delivered by our expert team. Within the CRM arena, we are primarily focussed on Microsoft CRM and OpenSource. Our business analysts work in conjunction with your management team to identify your business and CRM requirements in detail.

We can help you migrate from an existing legacy application to the latest technologies. Our software prowess allows us to also integrate legacy applications with newer applications. Bridging applications to unify your business software infrastructure is a key service available through us.

 

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