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Sitel India Limited

Mumbai, Maharashtra

| GST  27AAFCS1297M1ZT

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We are Sitel. We are one of the world's leading outsourcing providers of customer experience management and we would like to share something with you-our promise of experience.+ Read More

Nature of Business

Service Provider

Legal Status of Firm

Limited Company (Ltd./Pvt.Ltd.)

Annual Turnover

Rs. 100 - 500 Crore

GST Number

27AAFCS1297M1ZT

Financial Services
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Financial Services

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World-class customer management for the financial services industry.
Sitel works in partnership with banks, insurers and financial services companies across the world to provide superior customer service and best-in-class business process outsourcing (BPO). With extensive experience working in the fast-moving, highly competitive finance sector, Sitel’s global capability and local presence allows us to react quickly to the changing demands of your customers.

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Healthcare Service
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Healthcare Service

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  • Providing outstanding member, patient and physician consumer care for the healthcare industry.
  • Sitel has a wealth of experience in providing business process outsourcing (BPO) solutions for some of the world’s leading healthcare insurers, medical device manufacturers, pharmaceutical companies and healthcare providers. In an increasingly competitive healthcare marketplace, where members have choices, the way you engage your consumers over the phone and Internet is fast becoming the most tangible differentiator.

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Manufacturing Service
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Manufacturing Service

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Delivering customer support excellence and innovation for the manufacturing industry.
At Sitel, we understand that delivering a consistently positive customer experience can be the key differentiator between you and a competitor. As one of the leading BPO companies, Sitel has the experience and global expertise to ensure that you deliver world-class service to your customers, every time, over multiple channels.

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Media and Entertainment Service
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The global customer care BPO solution for media services.
Media and entertainment companies today seek customer service outsourcing solutions that maximize customer satisfaction and loyalty, drive low cost-per-subscriber rates and offer robust multichannel services and systems. In this dynamic market, Media and Entertainment services are evolving at an accelerated pace as consumers and businesses demand more options that are better, faster and cheaper — with infinite streams of evolutionary content.

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Retail Service
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Retail Service

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The latest omnichannel solutions for engaging consumers in the retail industry.
Sitel provides multi-channel customer service outsourcing solutions to some of the biggest and best known retailers in the world. In a fiercely competitive market, consumers are drawn to the best value for money and have more choice at their disposal than ever before. Our global expertise and extensive retail experience means we can help you address the needs of the most important seasons of the year and offer your customers a consistently high quality experience with every contact that keeps them coming back.

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Travel and Tourism Service
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First-class service for engaging customers in the travel and tourism industry.
In a fast-moving, highly competitive market, travel and tourism companies are recognizing a need to minimize operational costs and retain scalability in order to maintain a competitive edge. Sitel has geared its business process outsourcing solutions towards helping our clients achieve these cost reductions while maintaining the high standards expected of their brand.

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Utilities Service
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Utilities Service

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Knowledge and experience to keep utility businesses competitive.
One fact remains constant within the utility industry: in order to succeed, companies must find cost-effective ways to communicate with their customers. Sitel is a leading global provider of call center outsourcing in the energy and utilities industries, assisting clients in attaining greater levels of customer loyalty and value, and improving responsiveness.

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Advisory Services
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Advisory Services

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With our extensive industry expertise, Sitel’s advisory services help you improve your internal operations, optimize your business results and enhance your customers’ experiences. We do this through a thorough analysis of your current operations, mapping your customer journey and exploring use of service channel strategies and associated tools that capitalize on the latest service processes and technologies. We then provide you with recommendations that focus on revenue optimization, customer effort planning, and improving total cost of ownership and net promoter scores – all backed by a sound business case. Because our primary offering is service delivery, we know what works and what doesn’t. As such, the benefit of working with Sitel advisory services is that we won’t make recommendations for your business unless we know they can be delivered…and we’ll put the full force of our engagement services to the test to ensure they are delivered.

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Get in touch with us

Reach Us

Sitel India LimitedNo. 4 A, Logitech Park, Parke Davis Complex Main Sakinaka, Andheri Kurla Road, Mumbai-400072, Maharashtra, India

Steve Barker (General Manager)

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