Smart Consultancy

We had been running successful outbound campaigns for many years, exceeding the expectations of a wide variety of different companies. We have made sales or generated leads for magazines, financial products and fine wine, to name but a few. It will come as no surprise that we have the technology, the skill, the infrastructure and the staff to fully realise and maximise the potential of your outbound campaign.

The perceived impression of outbound contact can be that of a nuisance call. At Smart Consultancy, we work hard to ensure that your customers feel valued rather than pestered. Our agents are able to go beyond a script, using their talents in communication to connect with your customers in a way that average telemarketing operators rarely manage. We have a CRM system that can maximise the potential of your data, making sure that your customers receive a personal service every time. Our management team are skilled at spotting opportunities to increase your revenue and keep your customers engaged. We can accurately data capture for you and collate our findings in to bespoke reports that give you what you need. We have extensive experience in outbound customer care for wide-ranging clients and a proven record in increasing customer engagement. As we do for our existing clients, through engaging your customers in the most positive way, we can help you reach your acquisition targets by delivering both volume and quality, profitable customers.

Whether you’re looking for outbound sales, data collation, information distribution or customer care and database management, we can draw on a wealth of knowledge and experience to provide you with outbound services that are second to none.

We are engaged to provide Customer Relationship Management to our valuable clients. One of the ongoing challenges successful businesses face is in optimizing customer satisfaction and developing Customer Relationship Management. So many companies take part in improving customer service in order to impact customer retention levels. Customer satisfaction has dropped in nearly every sector of the economy raising customer satisfaction levels requires a comprehensive systems approach.

Often organizations confuse defining a customer experience strategy with creating a "slogan". When recruiting employees to provide customer service, the process often tends to concentrate more on functional expertise, technical competence and knowledge rather than interpersonal skills. However, lack of the right attitude can drastically impact client satisfaction levels. Research has in fact shown that attitude is the most important requirement: skills and functional expertise can be taught.

Smart Consultancy is the leading services provider for enterprise customer relationship management solutions. We offer a uniquely integrated approach to CRM that enhances every customer interaction you have throughout the organization and improve sales management, customer service and marketing campaigns. Together, we can tailor a solution to meet your unique CRM requirements, yet build it with enough flexibility to take advantage of new opportunities.

We focus on leveraging the platform to support any relationship scenario you want to develop with our CRM services. You have the choice to deploy at once or gradually, on premise or on demand. And because our CRM solutions are created with a particular industry in mind with the appropriate components and reusable code you’ll be able to deploy custom CRM solutions at a fraction of the price.