Soffit Infrastructure Services Private Limited

An ITIL based IT support management system to ensure processes and practices designed specifically for the organization are being adhered to. Our experts would be always available and happy to provide with their valuable recommendations and feedback for the IT support management process relevant for your business.
Given below is the complete list of technical deliverables offered by soffit:

• Dedicated Helpdesk number
• Shared Call Coordinator (Soffit Helpdesk)
• Access to Helpdesk Management software (users and IT team)
• Follow up of Incidents and requests
• Feedback on services quality delivered by the technical team
• SLA assessment & management
• Weekly / Monthly Reporting
• Suggestions for optimizing the Number of incidents

This service is extremely useful to have right process and system in place for the client who has multiple technical members in the IT team. Right support management process will enhance the efficiency of the team and improve the confidence of the end user as there would be a transparent system in place to track all the incidence and resolution in real time.

Soffit MSS is the mighty successor of the IMS. It is especially designed to provide superior care and support to the critical aspects of your organization’s Information System so as to ensure unmatched critical responses. Enhanced complexity of the core IT demands undivided attention in the following areas:

• Security Infrastructure such as Firewalls, IPS/IDS, NAC etc.
• Critical Servers and Applications
• Messaging systems
• Data Storage and back up processes
• Critical Network Infrastructure

Along with these services, Soffit MSS comes with the assurance of round the clock monitoring and management of critical IT resources, which includes patch management, upgradations, risk mitigation analysis plans, security assessment and prompt response to emergencies.