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Quality & Compliance

Quality Assurance

SRL being the largest corporate chain of diagnostic service provider in country achieved the unique distinction of being the first NABL & CAP accredited laboratory of India. At SRL, we believe in assessing performance at all steps of the laboratory testing cycle including pre-analytical, analytical and post analytical phase to ensure excellence in medical care outcome. Quality control is an integral part of SRL philosophy wherein continuous evaluation of processes and techniques is done to detect, reduce and correct deficiencies in the entire analytical process. To support our philosophy, we are following a comprehensive uniform Quality Policy across SRL Limited laboratories and follow Quality System called 12 Quality System Essentials.

12 Quality System Essentials:

The policies, processes and procedures associated with these quality system essentials are applied to all operations in the workflow path. Quality management focuses on continuous quality improvement as measured by customer satisfaction.Operating within a Quality System enhances our ability to meet and exceed the requirements of accreditation agencies and facilitates service satisfaction for our clients. We also have defined processes for planning and evaluating the effectiveness and efficiency of our Quality System through scheduled internal audits, quality performance monitoring and leadership reviews.Achieving, maintaining and improving accuracy, timelines and reliability are some major challenges for laboratory medicine today. It can be achieved only through a sound management of quality in lab medicine and testing.

NABL/CAP: Out of total of 38 SRL laboratories spread across the country and international space, 4 are accredited by NABL and CAP and rest are accredited by NABL in accordance with ISO 15189:2007/ISO 15189:2012 standard. Our international laboratory at Dubai is a reference laboratory and is also CAP accredited.

NABH: We have wide presence of SRL Medical Imaging Centers (radiology) spread across the country and received our first NABH (National Accreditation Boards for Hospital and Health care) accreditation for Medical Imaging Services.

RNTCP: The Mycobacteriology Department at SRL, Goregaon Mumbai is certified by the National Mycobacteriology Certification System of Central TB Division Ministry of Health, Government of India for Tuberculosis Drug Susceptibility Testing by Liquid Culture since February 2013 and for Second line Anti-TB Drugs since September 2014.

NGSP: Our largest reference lab at Goregaon Mumbai also achieved Level - II certification by NGSP (National Glycosylated Hb Standardization Programme) for Glycosylated hemoglobin testing on Biorad Variant II HPLC analyzer in December 2014.

Quality Policy

Quality Policy
Quality is inherent in everything we do. Our unswerving commitment to the highest quality norms is borne out by the trust reposed in our standards by some of the most prestigious accrediting bodies in Laboratory Medicine. SRL has the unique distinction of having the largest CAP accredited chain of path labs across borders. SRL is the only lab to achieve accreditation by the prestigious College of American Pathologists (CAP), USA across all its Reference labs - in Dubai, Mumbai and Delhi. Almost all of SRL''s network labs are accredited by the highest local accreditation authority of the country it operates in, for example, the National Accreditation Board for Testing & Calibration Laboratories (NABL), Govt. of India, in consonance with ISO 15189:2007, for the Indian region and EPLAC in UK.

The NABL is an MRA partner for both ILAC and APLAC and hence confers reciprocal recognition by these bodies. Thus in accordance with International recognition is ISO 15189. Our Clims is compliant with US FDA 21 CFR Part 11 norms NGSP (National Glycosylated Haemoglobin Standardization Program) - Level 1 certified Laboratory. We also comply with the benchmarks in good laboratory practices set by CPA (Clinical Pathology Accreditation standards for medical laboratories, UK); CLSI (Clinical Laboratory Standards Institute), USA; ILAC; APLAC, WHO and CDC. Our Quality systems and validation processes encompass the Pre-analytical, Analytical and Post-analytical phases of testing.
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