Superseva Services Private Limited

The nebulous state of current economy and global competition has led companies to hire the ‘right talent’ and focus on retaining them like never before. As a consequence an effective reward and recognition program is increasingly being spelled out as the backbone of HR policies in corporate corridors. Regardless of the business issue, whether it is increasing sales or maximizing profitability, an effective reward and recognition strategy can help motivate employees to perform better. It can also reinforce behaviors they want to encourage to achieve certain objectives. Ideally a reward and recognition program must be flexible for usage in various business environments like long service awards, specific performance awards, occasional rewards like birthdays, business awards for outstanding contribution and so on.

The SuperSeva Advantage

SuperSeva recognizes a strong R&R program as backbone of HR policies. All its corporate clients have lauded its Reward & Recognition program Kudos. Kudos is used in a variety of environment. Kudos ensures a credible impact on Employee Motivation, Productivity and Retention.Kudos is Industry’s first true Social Rewards & Recognition solution designed specifically for the needs of HR & Employee Engagement

Our Mission in Reward and Recognition solutions:  To amplify the impact of your R&R program 

•With tangible and productive results

•Without the need to alter your R&R budgets!

 

The fundamental objectives of Kudos are:

• Build Employee Engagement with the firm’s Rewards program
• Ensure every Employee contribution is captured and recognized adequately
• Personalize each recognition experience
• Increase peer-to-peer recognition and manager participation in the R&R process

 

Kudos incorporates dedicated and well-thought out features for all stakeholders.

An office that plays together, works together. When employees are effectively and positively engaged in their organization, they form an emotional connect with the company. That is where a successful employee  engagement strategy helps to create a community at workplace that in turn reflects positively on company’s performance and customer satisfaction.

 Benefits of Employee Engagement Services : 

 

The SuperSeva Advantage

Our deliverables as your Employee Engagement Partner

 

 

 

We offer a range of employee engagement activities to boost the morale of your workforce:

• Health and Wellness Programs
• Sports Events
• Cultural Activities/ Foundation Day Celebration/ Annual Day Celebration
• Party Planning
• Food Festival
• Corporate Social Responsibility related activities
• Team building activities
• Team outing and group holidays
• Special Day Celebrations
• Rewards and Gifting
• Complementary Events (Sponsored events)
• Super deals or your employees

Various studies have suggested that it takes just about 3 seconds to create a first impression about oneself through appropriate demeanor, attire, and communication skills, leading to a perception that might sometimes be impossible to alter. Hence the very First Impression becomes very crucial for anyone to create a long term relations.

For an organization, Front Office / Reception is the first point of contact with their clients, vendors, customers, visitors and employees. If the front-office personnel (receptionists) are able to create an impact at the first instance itself, it goes a long way in strengthening the organization’s relationships with their valued stakeholders.

 

 

Front Office projects the organization’s professional ethics and value system. The 2 most important interactive entry points in an organization are:

·         The Receptionist

·         The Front Office space

Each of these provides the opportunity to leave a positive imprint on the minds of customers and are vital for corporate branding too.

The SuperSeva Advantage

The best way to handle this would be to outsource this critical function to an expert. For this you can rely upon SuperSeva’s Managed Front Office (MFO) Service. The service is unique because this is not manpower outsourcing, which does not stand for quality of service. We manage your Front Office Function based on SLAs. We will be accountable for an efficient functioning of your Front office at all times.

The front office executive is trained to:

·         Dresses in proper, professional attire

·         Greet/handle/prioritize visitors

·         Handle phone calls

·         Route phone calls

·         Respond to enquiries

·         Monitor visitor access

·         Take messages

·         Book/cancel appointments

·         Sort mail

·         Make fax transmittals

·         Handle deliveries

The organization need not worry about interviewing, recruiting, training, payroll, motivating, retaining, rewarding, appraising. We take care about all of that and beyond. Even for absenteeism, every receptionist is trained and provided with exactly the same skills so that at all times, work at your front office is completed.

Corporate Mailroom is an all-encompassing mail processing service that enables your business to concentrate on what you do best and safe in the knowledge that your correspondence is being handled by the local experts.

 How can Mailroom benefit your business?

• It frees up your staff for more profitable tasks.
• It relieves you from the cost, effort and time of administering your own mail service. The costs associated with handling important business post can be very high when you add up all of the staff and overhead costs.
• Your mail is processed and carefully recorded before being posted into the mail delivery system, so it is easy to monitor.

Benefits of outsourcing this non-core function

• Professional support in managing your mails
• No hassles of having to deal with multiple Service providers
• Easy monitoring and control of all incoming and outgoing mails
• Centralizes mail processing
• Improves traceability and compliance
• Improves service levels and reliability
• Increased efficiency through the latest mail innovations
• Cost-effective solutions tailored to your needs
• Release valuable resource, improving productivity
• Enhanced service levels
• Improved security and quality control

 

 

SuperSeva Mailroom Service

SUPERSEVA Mailroom Management forms the central hub of communications between you, your customers and suppliers. We realize your mail contains anything from cheques, bills and orders to business-critical correspondence. It may also include your employees’ mails.

SUPERSEVA mailroom management can help you optimize the efficiency of your mailroom and ensure your post operations run smoothly.

Efficient mailroom services

Our trained staff will help you optimize the efficiency of your mailroom and keep communications running smoothly.

What we offer in mail room management

• On-site mailroom
• Inbound mail management
• Secure screening of mail and goods
• Outbound mail management
• Despatch management of mail and courier items
• Sortation to department level
• Inter-site mail distribution across branch networks
• Cost-effective postal services
• Print and stationery management
• Query resolution
• MIS & Reporting
• Vendor management

 

SuperSeva Travel Desk Management Services 

We propose to provide a comprehensive solution to manage the Travel Desk using a qualified implant. The scope of services would be as follows –

1)      Book tickets on receiving authorisation and travel details from the Travel Coordinator.

2)       Ticket to be attached with the Travel Status form and handed over to the Travel Coordinator.

3)      Will deliver e-ticket on case to case basis.

4)      In case of emergency, the implant will be available on the phone to help resolve problems.

5)      Discounts, if any, will be completely transferred to the Client.

Account Management

1)      We will have an Account Manager assigned for this assignment. The implant Travel desk personnel will report to this Account Manager.

2)      The implant personnel will be able to converse in English, will be neatly attired in SuperSeva uniform, polite, well-mannered and approachable.

3)      Account Manager’s responsibilities

Juggling with multiple vendors for procurement, dealing with accounting and taxation ever financial year end or drawing up contracts for every vendor/collaborations are some responsibilities which take considerable amount of time and yet does little to develop and build on the core expertise of the company. The Finance and Legal vertical of Enterprise Support Services takes care of just that. We provide the following major services:

• Taxation and Accounting Support
• Stamp paper and Document Franking
• Procurement Solution
• Other Support Services

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  • ITR Filing for employees

Taxation, Accounting and Payroll processing can be time consuming for your company. Usually these functions require a team that in turn necessitates investment of time in hiring human resource, training them to a certain level before they deliver efficiently. Also, the company incurs more fixed cost to compensate the team. Solution? Outsource.

Outsourcing lets you concentrate on your core business and converts your fixed cost to variable cost, releasing capital for investment elsewhere. Experience Tax and Accounting Support from SuperSeva services with qualified accounting professionals. We can add value to your existing accounting and taxation by providing a range of services.

Below is the range of support services offered by SuperSeva

• Account Payable - Receivable
• Financial Reporting
• Budgeting
• Depreciation & Amortization Schedule
• Maintaining Employee Database
• Statutory Compliance and Reporting
• Onsite HelpDesk
• Tax Calculation & Verification
• Payroll Reconciliation

 

The SuperSeva Advantage

• Proven in the industry with 12 years of expertise
• A dedicated team of experienced professionals
• Multiple access channels
• Detailed MIS available on Real Time Basis
• Adherence to TATs
• End-to-End Process Management
• Coordination between Origin and Destination
• Managing mission critical services
• Vendor management
• Query resolution

Introduced by the Stamps and Registrations Department, E-Stamping is a web based application which can be used to pay stamp duties. The department has tied up with Stocks Holding Corporation of India Ltd (SHCIL), which is the central record keeping agency to sell and monitor e-stamping. The idea was to have a tamper proof process of generating secure stamp papers. The following steps are required for the payment:

 Drop in to the select counter and fill the prescribed form

• Pay the duty either through Cash/DD/Cheque.
• Immediately collect the duty paid certificate.
• Register the document at the sub-registrar office

E-Stamp Paper and Franking Papers are required for HR , Administration , Procurement Department, New Joiners , any new agreement , Renewal of old agreement , Legal contracts with Suppliers , Employees going abroad and for many other such instances.

 

 

The SuperSeva Advantage

Procuring E-Stamp paper and Franking is a laborious, time consuming task.For E stamp paper one has to go to Stock Holding Corporation, fill up a long form, stand in queue for hours. For Franking again one has to go to sub -registers office, take into account his availability and then get the document signed. For all these to be done, MNC’s will require a dedicated resource

 

SuperSeva provides MNCs with the E-Stamping and Franking services. For E-Stamping papers, the clients email us the details and the e-stamp paper is delivered at their office. For Franking papers, we pick up the papers, get it franked and then deliver at their office. The benefits include Turn around Time (SLA) that is 24 hours to 72 hours.

When its your party, you deserve to relax and show your guests a good time. That is why you should leave the planning and logistics to the Event Management vertical of Enterprise Support Services. We offer end to end event management solution starting from venue selection, promotions to developing online ticketing platforms for you. Our large corporate client base gives us the advantage of selling your tickets to the right audience through multiple channels both online and offline.

Engage with Event Management vertical to conduct a wide range of glamorous parties such as concerts, music shows to professional events such as Foundation day, Sports day and many more.

The services can be broadly categorized as : 

• Online Ticketing Platform 
• Corporate Event Management 
• Individual Party Planning 
• Other Support Services 

      Online Ticketing Platform

The day and age of Internet has facilitated booking ticket from in the comfort of our living rooms. Then why must you lag behind? By harnessing our strong IT background, we offer to create a flexible and cost-effective online ticketing platform to reach you online target audience. 

 The SuperSeva Advantage

The ticketing platform apart from being cost effective, offers the benefit of easy customization and robust in the backend. From the front end, the interface looks neat and easy to use.

 

 Corporate Event Management

An office that celebrates together, works together. When employees are effectively and positively engaged in their organization, they form an emotional connect with the company. That is why, celebrating special days at work is important. The not just give employees a break from their monotony but also help boost their morale.

The SuperSeva Advantage

We support you by managing your corporate events, to let your HR team focus on their expertise. We undertake a wide range of corporate events such as:

• Health and Wellness Programs
• Sports Events
• Cultural Activities
• Party Planning
• Food Festival
• CSR Activities
• Team building activities
• Team outing and group holidays
• Special Day Celebrations
• Rewards and Gifting
• Complementary Events (Sponsored events)

  Individual Party Planning

Your employee’s wedding anniversary is important. But they might not have time on their hands to plan their party. Gift your employees the freedom to plan their personal parties while they are at work through Individual Party Planning Service by Enterprise Event Management vertical.

The SuperSeva Advantage

Personal parties are special occasions for you and your family. At SuperSeva we treat every occasion special and offer you a variety of options to choose from. Our professionals plan every detail of the party meticulously and offer the best price in the industry, while you call the shots! Just as you do in the office boardroom!