Tata Sia Airlines Ltd

Connaught Circal, Delhi
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Company Factsheet

Nature of Business
Travel / Travel Agents / Transportation Services

Legal Status of Firm
Private Limited Company

GST No.
07AAECT8346F1Z6

Products & Services

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Check In Services

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We endeavour to make your journey hassle-free, starting with numerous options for check-in. However, regardless of how you check-in, please note that check-in will close 45 minutes prior to scheduled departure time. Customers are also expected to be present at the boarding gate at least 25 minutes prior to scheduled departure time.

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Special Assistance Services

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We offer a number of services for customers who may be in need of special assistance. If you require special assistance, we recommend you keep in mind the following:

  • Make your reservation as early as possible to allow us to serve your needs better.
  • Any requirement for assistance/special needs must be conveyed at least 48 hours prior to travel by contacting our Customer Service Centre. However, we advise you to convey this information as early as possible.  
  • Let our ground staff and cabin crew know of your requests upon check-in or at the departure gate.  
  • Check-in at least 2 hours prior to your scheduled departure to ensure a seamless flight experience.  
  • All fit to fly certificates must be issued by treating physicians in accordance with specific cases.  
  • Customers who are not self-reliant (capable of taking care of all their physical needs independently in-flight) are required to travel with a ticketed companion for assistance
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Preparing To Fly Services

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At Vistara, your comfort and safety is our priority. You may be a seasoned traveller or flying for the first time but travelling by air entails a few preparations to ensure a pleasant experience.

You must ensure that you carry the necessary documents. These include tickets, valid photo IDs and other relevant IDs for concessionary fares you may be availing.

Check-in counters will open 2 hours before departure and close 45 minutes before scheduled departure time for all cabin classes. Give yourself enough time to reach the airport, keeping in mind traffic congestions, inclement weather and other delays.

Be certain that all your baggage has been tagged and identified. As some airports have more than one terminal, do ensure that you know which terminal you are departing from.

If you are nauseous due to in-flight turbulence, open the air vents, lie back with the seat in reclining position and relax. Air sickness bags are also provided in the seat pocket in front of you, should you require this.

You are advised to not experiment with self-medication. In case of early morning flights, avoid a late night with spicy food and  the previous day.

Should you need any assistance onboard, please feel free to reach out to our cabin crew
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Baggage Conditions Services

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Find out everything you must know about taking baggage with you when you fly with us. Improper carriage of baggage can cause a lot of inconvenience. Hence, make sure your baggage is properly packed and tagged. The following tips will be handy -

  • Make sure you are aware of your free checked baggage allowance. Any items over your allowance will be charged as excess baggage.
  • Don’t pack any valuables in your checked-in baggage.
  • Label your bags correctly with your name and address and remove tags and labels left over from previous flights.
  • Make sure you know your hand baggage allowance and the latest restrictions on carriage of certain items in your hand baggage.
  • Make sure you take medication, important documents, valuable items and cash in your hand baggage.
  • Before checking-in please make sure you declare, if you are carrying any arms or explosive substances.
  • Battery cells in any electrical / electronic items are permissible now & will now not be removed at the security point. Loose battery cells / dry cells carried in the hand baggage are liable to be removed. Please carry such items in checked baggage only.
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Tata Sia Airlines Ltd Jeevan Bharti Tower 1, 10th Floor, 124 Connaught Circal, Central Park, Connaught Circal,
Delhi-110001, ,India

Ankur Puri ( Purchase Manager )
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