IT Helpdesk Service
Our managed IT services provide you with end-to-end IT management services and support for all covered technologies (e.g., computers, laptops, tablets, BYOD devices, servers, printers, network devices, and cloud technologies), so you can stay on top of your game building a competitive advantage in your marketplace.
|Service Duration||1 Day|
|Mode Of Service||Online|
|Service Type||IT Help Desk|
|Service Location||Pan India|
Our experts work smoothly with our clients' team to offer high-quality IT support services and IT help desk services. Our IT service desk solutions are available 24/7 via phone, email, web chat, or our secure web portal.
All Dataries Help and Support Desk solutions feature complimentary access to our ITSM. For customers who prefer to utilize a third-party ticketing system, our ITSM platform provides full ticket system API integration.
Every business needs support for their technology. An IT service desk or helpdesk support solution gives your business a single point of contact to ensure your technical issues are addressed quickly and effectively so your business can continue to operate.
Our IT Support and Helpdesk Services cover:
IT helpdesk support
On-site and remote support
Response and turnaround times guaranteed by Service Level Agreements
Expertise from senior specialists
Our proven IT services include easy-to-access helpdesk support that will help you troubleshoot and resolve issues as they come up. Our dedicated support team is ready to handle your technology concerns providing a single point of contact for all inquiries, requests for service, and other technical assistance.
IT Support Managed Services:
In addition to our helpdesk solutions, our trusted support team provides assistance in a wide variety of ways. Whether your issue requires remote or onsite help, our experienced consultants are able to resolve it quickly and efficiently in order to maximize your uptime.
Our helpdesk support services follow all industry best practices. These include:
Ø Robust usage reporting
Ø Root cause analysis
Ø First-call resolution goal with prioritized escalation
Ø Bilingual access across all Canadian time zones.
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