The Access

THE ACCESS offers innovative corporate training solutions in Sales, Retail and Customer Care to companies engaged in these fields. Additionally, THE ACCESS also boasts of an exciting portfolio of training programmes aimed towards companies that put a lot of focus and value on training their employees on critical aspects like soft skills, career skills, leadership, motivation, stress management, time management, etc.

Key Modules:

• Managerial Skills
• Communication Skills
• Success Skills
• Cross-Cultural Sensitivity & Etiquettes
• Customer Care Skills
• Sales Skills
• Retail Skills
• Food & Beverage Service Skills

To find out more about how THE ACCESS can add value to your corporate training requirements, please contact us by email at info@theaccess.org.in or give our Corporate Relations team a call in Kolkata between 09:30 and 18:30 on Monday through Friday and between 09:30 and 15:00 on Saturdays.

Managerial Skills

 

The key topics covered under this module are as follows:

• Leadership
• Creative Thinking
• Empowerment & delegation
• Fostering Innovation
• Maximizing Efficiency and Effectiveness
• Motivating Your Team
• Solving People Problems
• Visioning
• Coaching & mentoring
• Interviewing skills
• Team working
• Negotiation skills
• Problem-solving and Decision Making
• Effective Meetings
• Management Skills
• Managing Conflicts
• Managing Diversity
• Managing Performance  
• Skills for Effective Human Relations
• Ethics & Integrity

Communication Skills

 

The key topics covered under this module are as follows:

• Communicative English
• Communicate with Impact
• Communication Across Cultures
• Dealing with Difficult Clients
• Focused Listening Skills
• Public Speaking
• Presentation Skills
• Business Writing Skills
• Writing for E-mail and the Internet

Success Skills

 

The key topics covered under this module are as follows:

• Personality
• Grooming
• Business Etiquette
• Inter-personal skills
• Position Yourself for Success
• Professional Telephone Skills
• Stress Management
• Working in a Diverse Environment
• Working with Difficult People

Cross Cultural Sensitivity & Etiquettes

 

The key topics covered under this module are as follows:

• Language
• Local Culture and Related Aspects
• Business and Social Etiquettes
• Survival Aspects
• Business Skills

Customer Care Skills

 

The key topics covered under this module are as follows:

• Introduction to Customer Care
• Customer Service Theory
• Customer Behaviour
• Customer Handling
• Customer Service Skills
• Customer Service Environment

Sales Skills

 

The key topics covered under this module are as follows:

• Introduction to Sales
• Product Category & Brand
• Channels of Distribution
• Market Analysis
• Customer Management
• Prospecting
• Sales Promotion
• Selling Skills
• Managing Customer Objections

Retail Skills

 

The key topics covered under this module are as follows:

• Indian Retail Scenario
• Retail as a career option
• Retail Layouts
• Visual Merchandising
• Housekeeping
• Shelf Replenishment
• Equipment Handling
• Retail Selling Skills
• Customer Service

As we humans evolve, we mature and our level of understanding increases. We comprehend the value of sensitization and handling things intelligently. Gone are the days of dictatorship and dominance. In the prevailing times we need to view this paradigm shift closely and wholeheartedly. Soft Skills are the need of the hour which every organization is realizing and the sooner they realize the better is the productivity.

Soft- Skill training starts at the individual level where the individual acknowledges the need for sensitivity and empowering others. The mere presence of communicating with the right tone and words at the right time makes the response of another individual acknowledging and polite.

Soft Skill training improves the Quality of Work Life of employees, thereby raising their levels of productivity and satisfaction.

Since Soft Skills have become indispensable to any organization in this democratic setup where every individual has his own set of emotions and unique behavior, we at The Access have various soft skills training modules. These modules help in bringing desired changes in the employees and making them more sensitive to each other thereby working as a unit.

Management, Engineering and Professional institutes are now preparing their students to go in the corporate world equipped with all the necessary skills. We provide specialized training programs for these budding professionals that make them confident and sure of themselves when they step into the organizations. These programs include Personality Development and Soft Skills training along with Corporate Etiquettes and Emotional Quotient that will them achieve their goals.

Our programs help in channelizing energy, enhancing confidence and raising the levels of self performance through attitudinal orientation. These objectives are met competently with experiential learning programmed for the students that helps them in developing a corporate personality.

Management, Engineering and Professional institutes are now preparing their students to go in the corporate world equipped with all the necessary skills. We provide specialized training programs for these budding professionals that make them confident and sure of themselves when they step into the organizations. These programs include Personality Development and Soft Skills training along with Corporate Etiquettes and Emotional Quotient that will them achieve their goals.

Our programs help in channelizing energy, enhancing confidence and raising the levels of self performance through attitudinal orientation. These objectives are met competently with experiential learning programmed for the students that helps them in developing a corporate personality.

• Responsibility Taking Perception (Motivation)
• Enhancing Voice power and Clarity
• Vocabulary & Pronunciation
• Channelizing Energy
• Changing Habits
• Confidence Building Measures
• Customer Understanding and Customer relation Style
• Developing Effective Communication
• Business Communication
• Assertiveness
• Emotional Quotient
• Motivation Criticism
• Developing Effective Listening
• Body Language
• Selling Skills
• Conflict Management
• Team Building
• Interview Skills

We Design our programs on the basis of Psychometric Testing, which is a scientific process in the field of behavioral sciences.

Though the employment market is getting broader with each passing day, the criteria for hiring are getting narrower as the organizations now are becoming more concerned about the quality of their employees in which a significant part is of Fresher. The organizations are looking for mature, becoming, & illustrative candidates. Therefore, being on top of the ever-changing industry standards are getting tougher day by day. While a college degree gives the right qualification to a student, it most often may not help get the right job. The Access offers career skills training for students at affordable cost.

We understand the industry and its human resource needs & know by our vast experience of, what an organization looks for in a candidate. We bring this experience through our extensive training modules and trainer experiences in our training programs for campuses. Our training modules have been designed to ensure that every student gets intellectually and professionally styled to suit the requirements of today’s job market. We offer specialized trainings to the new graduates or about to be graduates who are seeking opportunities. Not only this, we provide various Job Portal trainings to fresher and explain them as to what are those unique key words which make their resume highlighted and prominent to get picked up by employers. This way they get calls from employers and consultants and get jobs much quicker saving their precious time and money and of course disappointment and frustration due to inordinate delays in getting jobs. The programs are designed & imparted as per the individual’s needs. Please get in touch with us to choose the most appropriate program for yourself.