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IT Services

Our service range includes a wide range of Virtual Private Network Services, Managed Network Services, Multi Location MPLF Internet Connectivity, Internet Bandwidth Services, Co Location Services and Wireless Broadband Services.

Virtual Private Network Services
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Enterprise networking has become a lifeline for Enterprises in the new economy. In today's business environment, enterprises are constantly evolving and so are enterprise applications that have led to a surge of wide array of application traffic in enterprise networks.

In this prevailing situation, organizations face some prominent network challenges: 

  • Extending beyond the Intranet to include partners, suppliers and customers
  • Rolling out converged applications
  • Facing budgetary constraints
  • Catering to every business division/ department's network requirements
  • Managing the ever expanding network
  • and more than anything else.aligning IT with Business objectives.

Organizations today realize that using a traditional network approach to respond to these newer challenges requires considerable time, expertise and resource management, which entail substantial investments. Therefore, organizational strategies need to be realigned to face these new challenges.

At Tikona Infinet, we offer the customers a valued proposition for varied managed connectivity needs. We have a pan-India presence of 63 Managed POPs reaching 224 in a few months. This is coupled with the trust of around 350 corporate customers bestowed on us. Tikona Infinet VPNs offer the manageability, expandability, scalability, and flexibility required by today's networked business enterprises.

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Managed Network Services
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Managed Network Services

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IT today is closely aligned with Business objectives. IT is a crucial aspect of most organizational operations. One of the biggest concerns is business continuity; companies rely on its information systems to run its operations. If a system becomes unavailable, company operations may be impaired or stopped completely. It is necessary to have a control over the IT infrastructure and Managed Network Services provides a proactive control in order to minimize any chance of disruption.

Network Management Service (NMS) are highly sophisticated tools used by service providers to provide a secure architecture for proactive remote network monitoring and management of various network elements like Links, routers, switches, servers, laptops, PCs, storage, and also high end applications like Exchange, SQL, Oracle etc.

A 24x7x365 environment of constant monitoring enables the customers to have a proactive approach to avoid any business critical outage. NMS is capable of giving reports of various trends and incidents in the network by the analysis of which the IT Manager to optimize the network and reduce the huge cost of IT infrastructure and IT manpower. The root cause of any critical incidents in the network causing any business loss can be identified within minimum possible time and prompt action can be taken to put back things into track. NMS helps to maximize the network availability, decrease the likelihood of serious outages, and also provide the information to help optimize network performance.

More than just a monitoring tool, Network Management Service (NMS) supplies ongoing, expert reports to the IT manger for analysis of network quality and availability providing vital statistical reports, and proactive network assistance. As an NMS customer, you will decrease the chance of network downtime, reduce recovery time, and optimize network performance.
Future of NMS

The Network & IT infrastructure in an organization have come to the fore and have finally been recognized an important part of the overall Business functions. No wonder that the IT budget and plans of enterprises are being aligned to its Core Business Strategy. Almost all the processes in the organization are automated today with more and more number of computers being put on the network. New bandwidth hungry applications like CRM, ERP, Intranet, voice etc are chewing up the bandwidth creating congestion on the network and resulting in service degradation.

In this scenario, the only guarantee one can have is that if the network infrastructure is not managed proactively, it will lead to business loss. Since the IT infrastructure has become the backbone of today's business, an outage can cause havoc leading to customer dissatisfaction and revenue loss.

The Major drivers in market present today, making NMS a requirement are

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Multi Location MPLF Internet Connectivity
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Features:

  • Longer functional life
  • Precise design
  • Effective usage

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Internet Bandwidth Services
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This service has been primarily designed as a high quality, cost-effective Bandwidth solution catering to the end user's critical requirements demanding High Service levels.

The service comes associated with the following features:
  • Network Uptime and Availability
    Redundancy is built in at every point within the Network through multiple carriers and gateways. Our POPs have been designed to provide redundant configuration with auto fail-over switches. Multiple gateway redundancy also allows us to offer high network uptime and availability to our customers.

  • Network Reliability
    • Fully meshed domestic DS3/STM1 backbone for multiple gateway access.
    • Strong presence in strategic locations across the country.
    • Core POPs interconnected through multiple DS3 links and powered by Cisco Gigabit Routers.
    • Network infrastructure build on word class technologies from Cisco, Juniper, Nortel.

  • Highly Robust Gateway Equipment Installed in the network
    Tikona Infinet provides a robust Gateway architecture with multiple peering arrangements with backbone providers. The core network is equipped through a combination of high-end Cisco gigabit routers and Nortel Passport switches in a redundant mode, increasing the reliability and scalability of the network.

  • Multiple Peering Arrangements
    Tikona Infinet's service provider has a peering arrangement with 11 out of 12 major Backbones in the US thereby ensuring faster response times, lower packet losses i.e. improved packet delivery as the Carrier handover ratio is low.

  • Scalability
    The uniqueness of the dedicated solution from Tikona Infinet is the access provisioning through multiple carriers. The bandwidth can be scaled by the multiples of 64 kbps.

  • Network Redundancy
    We operate through a carrier agnostic network. Connectivity from multiple backbone providers ensure redundancy at the last mile and peering arrangements with multiple Internet Gateway providers like VSNL, i2i and Reach ensure redundancy at the international gateway.

  • Last Mile Agnostic
    Tikona offers owned and operated last mile connectivity options on wireless or wireline last mile connectivity. We operate under licensed frequency band in 2.7 GHz, allocated to erstwhile HCL Infinet by Wireless Planning Commission (WPC). Extremely high network uptime can be offered over wireless last mile as it is immune to most of the problems faced by terrestrial media. Leased line connections can be procured through multiple routes, which provides redundancy and increases reliability of terrestrial last mile connections.

  • Strong after sales support
    Round the clock customer support services through 24X7X365 customer helpdesk and Network Operation Centre (NOC) at head office in Noida. Trained, Cisco certified engineers are working at each POP to cater to the customer's requirements locally in minimum lead time

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Co Location Services
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Co Location Services

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IT is today closely aligned with Business objectives. IT is a crucial aspect of most organizational operations. One of the biggest concerns is business continuity; companies rely on its information systems to run its operations. If a system becomes unavailable, company operations may be impaired or stopped completely. It is necessary to provide a reliable infrastructure for IT operations, in order to minimize any chance of disruption.Tikona Infinet’s Managed Co-location services allow you to enjoy the many facilities available at our Tier 3 data centre at almost a fractional cost of owning one. We will co-locate your server and enable it to seamlessly connect your business to the World Wide Web or your private network.Information security is always a concern, and for this reason data has to be placed in a secure environment which minimizes the chances of a security breach. The Tikona Infinet Tier 3 data centre therefore keeps high standards for assuring the integrity and functionality of its hosted computer environment. 

  • Hardware / Software support
  • This service is available for selected database & Operating Systems which require specific skills to manage the hardware and software components of the co-located equipments. Tikona Infinet works with the client to customize this service offering based on the customer's requirement.

  • Managed Firewall Services
  • Either a complete IT security infrastructure can be deployed at the co-located premises or Tikona Infinet can extend its managed FW port for the customer servers.

  • Back-up Services
  • Application and database back-up facility is available to provide daily, weekly and monthly back-ups. These backups can be on tapes or auto scheduled backup on IP from primary to backup servers.

  • Server and Network Monitoring Servers
  • Proactive monitoring of all co-located servers and network equipment (IP, SNMP enabled) to provide real time monitoring of health and availability of the network devices with critical performance data trends.

  • Facility Management Services
  • Dedicated resource at the Data Centre or Customer's premise with skill sets and experience on troubleshooting of basic and advanced software tools like SQL, Oracle, JSP, ASP, IIS, Apache, Tomcat, CGI-Perl, PHP with networking and System skills.



We especially specialize in offering:

  • An End-to-End Network and Co-location solution.
  • Disaster Recovery solutions
  • Co-location services with huge Internet bandwidth requirement E-Commerce portals to especially cater B2C market

  • We have demonstrated expertise in providing the most reliable Disaster Recovery Solutions and Data Centre Solutions.We have deployed few of the most robust VPN and Co-location infrastructure for some of the largest blue-chip corporate house in the country.
Strategically located in select key commercial centers around India, Tikona Infinet Tier 3 Data centres are built in thousands of square feet and are designed to meet the demanding uptime needs of today's common and critical applications.Tikona Infinet provides the ideal solution for national and multinational corporations having one or a combination of the following needs:

  • Outsourcing the complete IT infrastructure.
  • Outsourcing the server infrastructure only.
  • Connectivity between the organization's WAN and the Data Center site at Tikona Infinet premises.
  • Monitoring and maintenance of the IT infrastructure like servers, routers etc.
  • Creating a Disaster Recovery site at Tikona Infinet Data centre premises.

With 24x7x365 customer support, security and power protection, our Co-location centres provide a safe and secure environment for your equipment.

Service Portfolio

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Wireless Broadband Services
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Tikona Infinet provides wireless last mile access for its Internet & VPN services. The last mile is used for extending the connectivity from Tikona Infinet Point of Presence from its POPs across India.
The provisioning of this last mile is done through Tikona Infinet 's Wireless Broadband (WBB) base stations located at each POP, which connect to the CPE installed at the customer premises.
The CPE is a radio modem given to the customer on a "right to use' model under wireless broadband services. At customer end following components complete the Wireless link - Directional antennae, Mast, Cable, Transceiver, indoor Radio modem (CPE). At our POP end the similar setup is there along with indoor point-to-multipoint BTS with sectoral antennae.
Since Tikona Infinet uses a licensed band spectrum to provide wireless broadband services, the equipments in that specific band need to be owned by the spectrum license holder (Tikona Infinet), therefore the delivery of wireless broadband is a 'service'. The equipment is installed at the customer's location on charging one time rental from the customer. However, the equipments continues to be the property of Tikona Infinet, which shall be returned when the link is surrendered.

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Corporate Messaging Solution
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Messaging Solutions from Infinet uses hardware, software and network elements to create a messaging environment. Tikona Infinet provides a range of messaging solutions to customers.

The corporate Messaging Solution offers a pool of benefits to the customer 

  • Focus on Core competency
  • Easy and fast implementation
  • Seamless integration and deployment
  • Unlimited scalability
  • Updated anti-virus and anti-spam feature
  • Low total cost of ownership (TCO)
  • Reduced Return on Investment (RoI) period
  • Maximum accountability

Customers can create either a common domain for all the email Ids or separate sub-domains based on different locations or departments within the organization.
 
 

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MPLS Networking Services
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MPLS Networking Services

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MPLS is a packet-forwarding technology, which uses labels to make data forwarding decisions. Label inspection drives subsequent packet forwarding. Devices that function as ingress (packet in) and/or egress (packet out) routers are often called PE (Provider Edge) routers. Devices that function only as transit routers are similarly called P (Provider) routers.

MPLS addresses both problems. In essence, it provides for ATM-like traffic engineering across an all-IP backbone, eliminating the cell tax and reducing the number of networks that must be managed - both net gains for service providers. Additionally, MPLS by design does not interfere with user address space. This means that, unlike in a "pure" routed IP network, users can maintain their addresses, even using private (net10) addresses. Again, this feature was and is available over a frame relay or ATM network; the difference in this case is that it's available across an IP one.

All that said, MPLS isn't a complete panacea. Ensuring the scalability and security of MPLS networks is something of a black art, requiring sophisticated network design. But overall, MPLS gives service providers increased control over their networks - and that can only translate to better service quality for users.

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