Grievance Management

Offering you a complete choice of products which include Grievance & Support Manager System.

Grievance & Support Manager System
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Mode Of ServiceOnline
Type Of Service ContractRetainer Based
Provide Installation ServiceYes
TrainingIn Person, Live Online
SupportBusiness Hours, Online
Collaboration ToolsYes
Overtime TrackingYes
Contact ManagementYes
Deals and TasksYes
Email ManagementYes
Performance ManagementYes
Mobile AccessYes
Time ReportingYes
Social Media ManagementYes
Reporting and DashboardsYes
Country of OriginMade in India

ULIS Fintech management is a key driver of financial performance for telecom operators as high as 2% of your total revenue. Accordingly, when all attempts to collect the dues fail, operators need to maximize the amount they recover, with minimum cost and risk to the brand. ULIS Fintech Grievance Management Software is a comprehensive dispute management system capable of tracking and managing all types of disputes; automating the process of tracking your customers bad debts.


Disputes & Recovery

The Dispute Management component of our Grievance Management solution manages the process of filing disputes with the carriers, tracking their status, and resolving the disputes as quickly as possible. Dispute Management encompasses the following capabilities:

Dispute Initiation

The system utilizes the alerts generated as part of Invoice Analysis to provide the necessary information for initiating a dispute. Additionally, our audit team may initiate disputes based on their findings.


All disputes are tracked as tickets in the system. These tickets can be configured to have reminders for follow-up activity.


Dashboards allow you to easily see the amounts disputed and recovered by service, vendor, or location.

End-to-End dispute management

Support for complete dispute and charge back lifecycle with attachments, chargeback cancellation, good faith and arbitration Fees

Escalation Matrix

Ability to escalate the ticket automatically, if the concerned person not reply on the ticket.


Easy to use through an intuitive interface, making it easier for users to configure collection workflows and interactions without IT support.

Manage External Agencies, legal collection and enable new collection channels.

Manage settlement negotiations and refining.

Advance settlement options with the ability for installments.

Trigger automatic actions and notifications.

Manage service restrictions and restoration.

Intensive operational reports.

Easy integration with third party billing system due to its modular design according to TM-Forum standards.

Quick to deploy and expand.

Detailed history logging and robust reporting

Fully integrated and synchronized.

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Reviewed by 6 Users

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Ulis Technology Private LimitedPlot 2, Central Warehouse Lane, Near Vaishno Devi Square, Wardhaman Nagar Colony, Nagpur-440008, Maharashtra, India

Kushal Navandar (Chief Technology Officer)

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