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Pioneers in the industry, we offer Bulk Dynamic Personalized SMS App, Google Apps Products, Lead Aggregation System, Phone Mini-CRM, Missed Call to IVR and Missed Call to Voice SMS from India.

Bulk Dynamic Personalized SMS App
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Bulk Dynamic SMS App is a hassle-free bulk SMS management app designed to dynamically generate and send out personalized SMS messages using an interface as simple as a Google Spreadsheet. The personalized SMS features allows you to connect the app to an ERP system for using data you already have. These auto-generated SMS messages can be sent out conveniently from anywhere using the familiar Google Spreadsheet interface.

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Google Apps Products
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Google Apps Products

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Now you can monitor any emails being sent / received by anyone within your organisation with zero efforts.
Features:
  • Monitoring Outbound and Inbound communications.
  • Highly secured.
  • No hardware cost involved.
  • Mobile Compatible.
  • No backup required.
  • Overnight Installation.
  • Runs in hidden mode(without sender/ reciever knowing about it).
  •  

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Lead Aggregation System
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Lead Aggregation System

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Lead Aggregation System is an application designed to aggregate information from E-Mails, Website APIs, Phone calls & Missed calls. Once all leads are aggregated neatly, calls can be made to these leads for attending to their queries. All the gathered lead details appear in a unified Google spreadsheet which can then be divided amongst the available Customer Service Representatives(CSRs). The CSR can then revert to the customer while entertaining his/her query at a time of convenience of the customer!

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Phone Mini-CRM
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Phone Mini-CRM

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Phone mini-CRM App is a hassle-free way to manage leads, send emails and schedule follow-ups without using any kind of complicated web based CRM Systems. Using the Phone mini-CRM App, your Customer Support Representatives (CSRs) can schedule follow up calls or send out pre-composed template emails from their phones just after they speak to the Customer. Now they can get more done faster and more efficiently with our Phone mini-CRM App.
 
The Phone mini-CRM App is a marriage of the CRM and Cloud Telephony which is literally made in the heavens! Using the Phone mini-CRM App, your CSRs can automate the process of scheduling call-backs to hot leads directly from their phone dial-pad.
 
As soon as any lead registers on your landing page, the Phone mini-CRM app calls up one of your available CSRs and tells them the relevant information about the lead and immediately connects the call to the registering customer. As soon as the customer hangs up the call, the CSR can immediately update relevant information about the Customer directly into your CRM, but through just their phone dial-pad. The system also connects the CSR to the customer at the pre-scheduled time for follow-up calls or even send pre-composed template emails out to customers, all through the phone dial-pad.
 
Since all this information is neatly entered into the CRM system, the system can be easily monitored for its efficiency and can help you improve sales drastically without losing any leads whatsoever. Best of all - the entire information is stored automatically in an easy to use Google Spreadsheet which anyone can understand at the backend.
What are you waiting for? Switch today!

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Missed Call to IVR
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Missed Call to IVR

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An ideal solution to monitor your company’s support/product success is to introduce a satisfaction survey to collect valuable customer feedback. Outbound calling could also prove to be one of the most effective marketing tools available. Whether you’re running for public office or conducting market research, the information garnered during outbound calls and surveys is often the most essential aspect to building a successful campaign. However, the manpower and equipment required for a staffed outbound call center well exceeds the budget of most small business owners.
 
One popular option for collecting this type of feedback is the Interactive Voice Response (IVR) survey. An IVR survey is a pre-recorded automated survey in which the customer responds to questions either by voice or by typing numerical responses using the telephone keypad.
 
All this can be collaborated with just a mere missed call. Simply flood the toll free number everywhere, ask your customers to give you a missed call and what you get is a systematic list of names, phone numbers and call-time windows. We help you craft an interactive script either promoting your product, service or candidate, or requesting information survey-style. You can choose to use one of our professional voice recordings or we can use a script provided by you.

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Missed Call to Voice SMS
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Missed Call to Voice SMS

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Till now, the Missed Call has been treated as a one-way communication i.e. a person dials a number, after one ring the call will get disconnected. At the max, the caller gets a pre-programmed 'Thank You' SMS but thats about it. ; still proving to be very boring and non-interactive. What if we replace this humble SMS with a voice greeting instead?
 
Human race is well-known for its disconcerting nature and so are our developers!  We were somehow dissatisfied with the decade old technology and were keen on working to improve it till we got some breakthrough. Yes, and finally we attained success. We have finally added voice to the old, boring missed call service which could be dynamically modified as per customer requirements. Our developers have successfully added voice on this missed call service so that once the caller hangs up we call back the user  and then play an audio prompt like “Thanks for calling, we will get back to you soon.” This in turn acknowledges the callers that their input has been received as well as makes their response/feedback appear valuable to us. The Missed Call to Voice SMS App helps you to connect closer to your caller than a simple missed-call can ever be without the need of extra staff.

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IVR Cash Collection System
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E-Commerce in India is in a growing phase and online transactions, even with the advanced security measures, are still considered unsafe and untrustworthy. Apart from these issues, a large majority of the general populace has no idea how to use a Credit/Debit card or Net Banking to transact online. An even larger percentage of the country doesn’t even have access to such facilities and can never become your customer even though they may be legitimate paying customers. The only way to work around these problems is to offer Cash payment options but, as we would all realize, these would also come with their own set of issues namely

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Virtual EPABX System
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Virtual EPABX System

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Hassle-free EPABX system designed to help connect agents through extensions. This cloud- based app is easily accessible from any part of the globe additionally supporting easy extendibility.

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Progressive Dialler App
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Progressive Dialler App

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We now have a solution for you! The Progressive Dialler App can be used to auto-dial calls to customers using an exotel account without manually dialing a number each time to make a fresh call. A normal Outbound Calling Agent uses a better part of an hour in manually dialing numbers to make calls each day. Using an automatic dialler such the Progressive Dialler App can help save this hour every day. An extra work hour each day can be better used in doing more productive work (calling) instead of manually dialing out phone numbers on a dial-pad. This system also allows logs of each call which can be used to track the total no. of minutes each individual agent has been on call in a particular day.

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Interactive voice response (IVR) is a technology that allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions.

We have done extensive integrations of our Cloud Apps with one of the well known IVR company, Exotel. Exotel gives a virtual business phone system with features like extensions, voicemail, conference, dialer, SMS keyword responder etc. It is secure, fault tolerant & performant. With Exotel, UMS can create highly interactive & intelligent voice/ SMS applications within minutes.

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We have done extensive integration's of variety of Software as a Service Products(SaaS) and have gained in-depth understanding of Single Sign On, Federated Login, REST and SOAP based APIs, OAuth and other associated technologies. Just name a system and our engineering team can do all sorts of integration's with it. In particular, we are well versed with Google’s Developer Technologies and work day in- day out on Google’s Developer APIs.

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    CRM Solutions

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    Vtiger is a CRM (Customer Relationship Management) that provides us with features like Project management, Email Marketing, Inventory management, Customer portals, Reporting etc, while, Exotel provides services like IVR, SMS, Call Recording Software and other applications around cloud telephony. What if we integrate some features of Exotel in vTiger (CRM)- won’t it be so easy to work? You don’t need to login into separate accounts every time. UMS Tech Labs offers Exotel- vTiger integration as a standard service offering, features of which include

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    UMS Management Suite

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    A Powerful Application that manages corporate accounts at different levels of organisation. Add your logo, banner, taglines and social profiles and centrally manage the thousands of emails your employees send.

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