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UST Global

Thiruvananthapuram, Kerala
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UST Global® is a leading provider of end-to-end IT services and solutions for Global 1000 companies. We use a client-centric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations.
In every business engagement, we seek the opportunity to build long-lasting, strategic relationships. This client-centric focus forms the basis for how we, as a company, operate and serve our clients. Commitment to long-term client success empowers every associate to provide value and flexibility beyond the contract.
The industry-leading expertise found within our Centers of Excellence (CoEs) plays a key role in our success with clients. The CoEs deliver pragmatic IT solutions that allow clients to consistently achieve their most critical business objectives. Our Partner Program complements the Centers of Excellence. The program aims to develop strategic relationships with best-of-breed organizations to provide UST Global developers with advance access to new technology and educational resources.
We adopt Six Sigma practices for developing our client-facing processes. Our centers in India are ISO 27001 certified and we were assessed PCMM level 5 in 2004. These certifications and practices provide a qualified foundation for all UST Global service offerings and enable our clients to benefit internally.
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Nature of Business

Service Provider

Pre Silicon Validation
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Pre Silicon Validation

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UST Global pre-silicon validation practice helps customers in validating the design to meet the requirements before fabrication. Our experts develop validation strategy to fully exercise all the design functionality through detecting violations of defined protocols and verifying data consistency at a high level.
Below are the lists of typical service areas:
Development of exhaustive validation plan
Selection of FPGA technology / FPGA prototype development
Development of automation plan for validation
Execution of accepted validation plans as per schedule
Development of firmware and automation
Validation of features those are unable to cover during functional verification
FPGA validation as per customer's acceptance criteria

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Post Silicon Validation
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Post Silicon Validation

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Post Silicon Validation remains an important and integral part of highly complex multimillion gate design and silicon manufacturing process. Where Process nodes are shrinking towards making power efficient and high performance electronic devices , with increasing silicon design complexities and decreasing time-to-market windows, today’s verification approaches are incapable of fully validating a microprocessor before its release to the market for Public consumption . Post-silicon validation is necessary and essential to detect complex functional defects in addition to exposing electrical and manufacturing defects.

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Business Analysis

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The latest Standish Group’s Chaos Manifesto Report indicates that software projects have a non-progressive success rate of 32%, with 44% being challenged and 24% failing. Poor requirements definition is cited as the primary factor. According to Gartner and SEI research, 50% of software intensive projects are rolled back out of production and 40% of problems are found by end users. Additional SEI research indicates that 25-40% of all spending on projects is wasted because of rework. META Group estimates that 60%-80% of projects fail because of poor requirements gathering, analysis, and management.
As corporations continue to recognize the strategic need for establishing and strengthening their Business Analysis practices, UST Global can partner with you to help your organization achieve this goal. We take a focused service oriented approach towards formulating, offering, managing, and delivering a best-in-class Business Analysis Service that will help you implement robust enterprise-wide Requirements Lifecycle processes, a critical aspect in keeping project costs from spiraling over budget.

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In terms of solution architecture and capabilities, the Cloud offers something valuable and unique: a new paradigm for computing that can provide more scalability and flexibility in your application services and IT operations. The Cloud has great potential to meet rapidly growing and changing business needs in a cost effective way.
UST Global’s Cloud Assessment and Strategy services can help you assess the viability of cloud computing for your business, and identify the real benefits you could realize. We take a close look through your portfolio to find those applications that would be most beneficial for cloud computing, assess their readiness for migration, and work out a migration road map designed to obtain maximum benefit from a Cloud transition. from spiraling over budget.
We have tremendous experience helping clients understand and define the key drivers behind cloud computing, including service scalability and flexible capacity handling from IT services to meet fluctuation demands. For example, you may have seasonal or ongoing increases in transactional and data volumes that would benefit from a cloud computing strategy.
Whatever your motivation, our Cloud Assessment and Strategy services will help you determine if cloud computing is right for your organization, enable you to see what criteria determine fit and readiness, and show you how to realize value in the most cost effective manner.

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UST Global provides Custom Application Design services that help put the needs of your end users first. From making applications more usable and users more productive, to making sure performance will run smoothly across multiple platforms of engagement, it all starts with careful design.
With Custom Application Design services we deliver a solution blueprint that gives clients the visibility to see what the end product will look like. This is part of our custom application strategy and it ensures that all stakeholders are heard; that budget needs and other constraints are understood and met; that business users gain maximum usability and productivity; and that solutions once developed will align with enterprise infrastructure and platforms.

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A focus on data integration remains a top priority for the distributed organization, especially with the explosion of data available from a variety of systems. Data integration serves as the backbone for information and integration processes, and the well-designed system ensures data harmonization and information access that are seamless across platforms and user experiences.
UST Global offers a Data Integration solution and services comprised of the following: Information as a Service, Data Profiling, ETL & EAI Development, Data Quality Management, Re engineering/Replatforming, and a Data Integration Factory.

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Organizations are spending a lot of time and money on travel. There is a need for an effective and integrated travel software to simplify the process. SAP Travel OnDemand is designed to let IT and Finance department to handle travel management faster and at lower cost,while staying in compliance with corporate policies. Having partnered with SAP to implement SAP Travel OnDemand for

organizations, UST Global handles implementation, data migration, integration with non-SAP systems, testing, deploying and training, helping your organization focus more on what’s important –your business goals .

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Data management can constitute a fundamental shift in how an organization views and leverages information as an enterprise asset. Properly managed, data has real strategic value that can help you address many of today’s management oversight issues, including customer insights, vendor relations, and operational efficiencies.
Our Data Management and Strategy services advise clients on how to deal with these issues through information-based transformational programs. Our assessment identifies and prioritizes implementation programs based on many factors, including a benefits analysis to determine solution ROI. We prepare business cases to help you carry out the implementation strategy, metrics aligned for executive management, and a strategic road map that documents business strategy, organizational change, and system implementation.
UST Global’s services offering for Data Management and Strategy comprises: Enterprise Data Modeling, Data Warehouse Appliances, Master Data Management, Very Large Database Design

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Are you getting the best out of your enterprise architecture? Is it providing you the structure to manage your business in an adaptable and sustainable manner? Do you have guidance to integrate new technologies to maximize your business needs? If you see it like we do, your enterprise architecture can be the means by which your business operates more efficiently and competes more effectively.
Our Enterprise Architecture Assessment services provide you with practicable, hands-on advice for designing enterprise systems that are robust enough for current and future needs. Our services address every area of enterprise architecture – business architecture, information systems architecture, technology architecture – and includes portfolio analysis, technology rationalization, application architecture, data architecture, and legacy modernization. In addition to this, we provide a comprehensive diagnostics of your portfolio or application suite for performance, scalability, reliability, stability, maintainability, extensibility, and more.

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Data Management Services

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The universal appeal of and growing dependence on mobile devices has made the mobile user experience ever more important – especially in the age of smart phones like the Apple iPhone and Google Android. That’s why UST Global delivers a wide portfolio of mobility solutions and services using the leading mobile technology standards and platforms. All of our capabilities and resources in this area continually adapt to keep pace with rapidly evolving mobile technologies and to align them to the needs of our clients.
Our mobility services help enterprises realize their mobile initiatives by performing assessments, building roadmaps, identifying and designing applications, and developing them for various devices. Once developed, we test, deploy, manage and maintain your mobile applications.
Our active research in this area extends to cross-platform tools as we help close the gap toward 100% platform compliance and satisfy the need for “write once, run on multiple devices” application development.

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Application developers are no longer being thought of simply as order takers on the receiving end of requests. They are becoming full-fledged strategic partners and permanent value enablers with vested interest in the success of the business.
UST Global provides Custom Application Development services to help you make this transformation. We have formulated structured methodologies around our capabilities in application development to define and deliver these custom services. Our methodologies provide service improvements while reducing development costs, and also enable business transformation through structured business-centric innovations.

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At UST Global, we share a renewed focus with our clients, one that is determined to make sense of the unprecedented massive amounts of data available today – and to use that information to help businesses better understand their customers, their operations, and the world where they meet.
Companies who are first to gain new insights from this data will have a strong competitive advantage. And those who mine new sources of data, such as social media and mobile devices, will take the lead by finding meaningful correlations and data visualizations that can help them better serve their customers and cater to their needs.
With our Data Intelligence Development services, UST Global is committed to providing world class Business Intelligence for our clients. We enable decision makers to derive sustainable value from their critical business data by converting that data into actionable information.
We combine extensive industry knowledge with in-depth technical expertise to address all aspects of your reporting needs—whether transactional or analytical in nature—including implementation and strategic planning, deployment, and production support.

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Mobile Solution

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UST’s Mobile Computing Services organization offers a comprehensive suite of services to meet the mobile computing needs of clients by leveraging our world-class advisory, delivery and support capabilities. Among our Mobile Solution service offerings in this area are: mobile service strategy, design and development, mobile testing and QA, mobile service administration and help desk/technical support, and application and infrastructure management.
Our penchant for building partnerships extends to our Mobile Solution services. This better enables us to offer a complete spectrum of services and become your one-stop for Mobile solutions.

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UST Global delivers sustainable value through innovative software solutions that are capable of consistent performance and rapid adaptation–with minimal interruptions in current processes. We help enterprises expand their businesses by developing and implementing solutions that are capable of performing across multiple platforms and infrastructures. Cost-effectiveness and mission-critical capabilities are at the focus of our development and maintenance strategy.
We adopt industry-standard best practices for software development. The hallmarks of our services are: a streamlined, proactive approach for sustained value; cost-effective, mission-critical solutions; performance that spans multiple platforms; and seamless transitions for adapting to changing business demands.

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Application Management

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UST Global Application Management services are geared towards providing tailored services and end-to-end application management capabilities to our Global 1000 clientele. Each of the services we provide is delivered with a clear focus on our customer’s business drivers, enabling cost savings, improving systems health, and achieving higher customer satisfaction levels.

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The UST Global Development Center model combines global delivery capabilities with onsite resources working directly with your staff. This enables us to acquire a complete requirements understanding, then direct work to the appropriate distributed team members. Through this model, you gain access to dedicated and shared resource pools focused on quality results.
Global Development Center services establish a resource allocation process with regard to the appropriate business unit, project and skill traceability. We have successfully deployed this model to deliver a host of services to many of our Fortune 500 clients.

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Our Information Technology Management services spring from dedicated Centers of Excellence (CoE) that drive best-in-class competencies throughout our organization. Each CoE monitors and studies technology trends, delivery methods and service results, enabling us to always be fine tuning our knowledge, skills, and standards for project execution and training.
Centers of Excellence are managed by senior executives and architects with industry-leading expertise in the most demanding computing environments in the world. They focus on specific disciplines or technology domains, such as Microsoft® .NET, Java™/J2EE™, Business Intelligence, and Software Quality Assurance.
Each CoE is complemented by strategic partnerships, giving our developers advance access to valuable technology and educational resources, and enabling them to develop the most cost-effective, value-added solutions for our clients.

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Over multiple engagements, the Managed Services team at UST Global has developed a practitioners approach to due diligence and packaged it into our Discovery and Roadmap services. We target early non-intrusive discovery of the key characteristics of each application and then determine outsourcing requirements for the portfolio.
Called IKAPSSER, this process enables the gathering of information which is then put through a structured analysis, in consultation with the client. We arrive at key outsourcing indices that drive recommendations for a future operating model and approach to transition. Based on desired end results and the characteristics of the application portfolio, we work closely with the client to decide on a transition strategy, this strategy becomes the basis for building a detailed transition plan.

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Enterprises face common IT infrastructure challenges that impact their business objectives daily. At UST Global, our goal is to make IT infrastructure more manageable while aligning IT to business goals, improving IT services, and optimizing assets and resources, including IT staff time.
Infrastructure Managed Services is an outcomes-based team that employs an adaptable and transparent engagement model and delivers results based on a defined scope of work for a predictable, fixed price. The team provides end-to-end management for your IT infrastructure, helping clients to reduce their total cost of ownership, improve service quality, and enable business growth through innovation.
We can help you get infrastructure demands on IT support and IT budgets under control, with proactive problem management and root cause analysis making it possible to measure infrastructure sustainability and predictability. As part of our Services Framework (Run), Managed Services can also get your IT infrastructure strategy into alignment with your business goals, manage infrastructure changes for minimal disruption, and provide end-to-end visibility into your IT infrastructure.

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Managing your infrastructure is uncommonly challenging today. Not only must IT continue to meet established service levels, but they must align themselves with business goals and spend less time on non-strategic initiatives, while continually improving the quality of IT services.
UST Global services for Remote Infrastructure Management have been designed with all of these challenges in mind. We provide effective management and monitoring for your infrastructure and its components, including servers, databases, networks, applications, and storage devices – freeing up IT to become true partners in business growth.
We offer layered service coverage that includes custom-built 24/7 on-call, email and phone support. Our hybrid delivery model puts an onsite support team at your data center and also provides coverage from multiple offshore locations. OMC setup ensures connectivity; data and other security; and availability, including disaster recovery and resilient systems.

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Software quality has always been of great concern to the business, but it’s more critical than ever now. Social networking sites are setting a higher bar of user expectation, and your customers are measuring you against the quality time they spend on these sites. Do you compare in terms of performance (response time), user experience, and error handling?
UST Global’s QA Labs offers comprehensive Quality Management and Governance services for the design, set up and operation of various types of engagements for quality management.
We look at each testing engagement with an eye towards the “best-fit” approach. This means not simply applying a one-size fits all solution or package of services, but rather a custom tailored management solution for each client’s unique situation and business needs. We are motivated to work within the parameters of the project constraints, including budget, schedule, quality requirements and risk tolerance.
We offer a full range of Quality Management and Governance services across the application lifecycle. Our services in this area span industries, technologies and methodologies, and are driven by key priority and risk factors. Our quality policy dictates a commitment to establishing and following quality software engineering, project management and organizational best practices.

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The availability of rapidly changing technology, demands for new types of software, and changing customer expectations on the quality of software can make it stressful and costly to assure a high standard of software quality. We offer Quality Program Assessment and Consulting services to help you do it right.
Based on our extensive experience, we can assess your current situation to help you plan and show you how to execute a Quality Management strategy. Whether you need a new plan built from the ground up, or want to leverage Quality Management practices and tools that you already have in place, we can help you realize your objectives in this area.

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Highly manual QA and testing procedures can have significant impact on costs and time to market. Being dependent on busy QA and testing experts with limited availability can also be a drain on efficiency and productivity.
Our Testing Technology Services can take your testing practices and streamline them for maximum efficiency. We perform a business analysis to uncover where automated testing can speed up processes, reduce costs, and improve overall organizational effectiveness. We also apply technical analysis to decide what automation is feasible and the most cost effective.
We offer the following Testing Technology Services:
Test Automation
Test Environment Management
Test Data Management

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Verification and Validation is one of the delivery models provided by UST Global’s QA Labs®. This results-oriented, strategic business unit goes beyond traditional QA and testing by specializing in Quality Management that’s aligned with each client’s needs.
Verification looks at the software product and ensures it has been designed and built to specifications, and is free of defects. Validation confirms with the user that everything is working correctly and to their expectations.
Being an independent organization within UST Global, we can offer objectivity and neutrality on client engagements where independent verification and validation is critical. When it’s not, we also offer integrated Quality Management as part of the core team. Either way, we offer strong Verification and Validation services, including:
Functional Testing Services
Nonfunctional Testing Services
Advanced Requirements Modeling

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Most organizations are focused on reducing operational costs to improve profitability, but why stop there. Business Process Outsourcing (BPO) can help you reduce costs while simultaneously driving innovation and delivering value to meet and exceed customer expectations and satisfaction.
UST Global has extensive experience delivering BPO services to many leading companies, helping them at every stage of the transformation process, from consulting to implementation to support. We can help you determine which processes to outsource while keeping aligned with business objectives. If your maintenance costs are too high because of process inconsistencies, we can help you get them under control by streamlining and automating manual error-prone tasks.
Our BPO thought leaders can keep you on top of important trends, such as understanding consumer behavior through their use of social media and mobile devices. We can also help you tackle challenges specific to your business, such as better management of processes that are affected by seasonal fluctuations in demand. We employ a flexible business model that enables you to scale operations, providing time to market advantages, cost optimization and enhanced customer service.
Our BPO services are designed to address your most urgent business challenges and maximize ROI from your organization’s business processes. Through business process expertise, technology re-engineering, and process optimization, we have helped to reduce costs, improve productivity, and enhance the customer experience across industries, including Retail, Healthcare, and our Mortgage BPO services.

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Mortgage BPO

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Like many other businesses, the mortgage industry is focused on improving customer satisfaction but also faced with the need to reduce the cost of operations while driving innovation and delivering value. And as in other industries, Business Process Outsourcing (BPO) is often the answer.
The right partner can help you address your biggest concerns: aligning your IT organization with business objectives; streamlining and automating processes for reduced Total Cost of Ownership (TCO) and other benefits; managing seasonal fluctuations in volume; and even better understanding consumer behavior through the new lens of social media.
UST Global can enable you to meet these specific challenges through our Mortgage BPO services. These services are designed to bring you concrete benefits, including optimizing productivity and reducing costs, based on our in-depth understanding of the mortgage lending industry. We believe that BPO goes beyond labor arbitrage; we have built unique platforms and offer BPO services as a managed function that delivers real value to our customers. Our leadership comprises industry veterans who each have more than 20 years of experience working in the mortgage arena.

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Our Product Engineering solution helps to bring up the product from initial prototyping and prepare the design for mass production.
Approach
Our approach towards Test Engineering includes below:
Test Planning: A test plan documents the strategy that will be used to verify and ensure that a product or system meets its design specifications and other requirements
Test Automation: Analyze opportunities for automation and design framework.
Test Management: Test management tools are used to structure automated tests and manual test processes, and to easily manage multiple environments.

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UST Global has created facility for customers' engineering team based on their strict compliance towards lab requirements and support on the following for the sustenance and maintenance of the customers' existing system solutions:
Bug Fixing and feature additions
Performance Tests and measurement
Hardware rework support

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System Development Integration (SDI) and Embedded Systems Development (ESD) is a very important phase in the PES to get a robust and completely stable product into market in time along with very good quality for ISV & IHV’s. The development phase for any product would include the analysis of the features which will be part of any product.

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IDispatch
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IDispatch

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Dispatch truly mobilizes your Siebel CRM Field Service Enterprise on the iPad Platform. Drastically increase the level of Out-in-the-Field efficiency.
Built for Field Service Technicians iDispatch provides real time GPS location tracking for optimized dispatch management, emergency routing, content capture, and lost/stolen device location.

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Legacy Modernization

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Legacy systems have been around for decades, providing business critical functions across many business segments. The shortage of resources and heavy burden of TCO (Total Cost of Ownership) – combined with production and performance issues caused by lack of agility and resistance to change – are compelling reasons to modernize legacy systems.
The increasing costs without benefit of new business capabilities make the need for modernization obvious, yet the task of modernization is daunting given the investment risk and business disruption. In addition, lack of a clear migration path makes it one of the most difficult decisions facing IT executives.
There are multiples ways (i.e., migrate, replace or redesign) to modernize your legacy systems. Our Legacy Modernization services can set you on the right path. We’ll recommend a modernization approach that optimizes your assets and large portfolio of applications with minimal service disruptions. We can help you minimize the risks and the costs.

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ISales

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iSales is a true mobile solution for Field Sales
Account, Activity, Contact, Opportunity Management, Quotes and Quote Approvals all at your fingertips
Integrated Product Configurator
Fully functional when outside of a 3G or Wi-Fi service area
Automatic background synchronization lets field sales focus on their customers, rather than worrying if their data is updated
Full integration with your current Siebel Enterprise infrastructure
Apple Push Notifications and Google GPS Navigation
Secured data transmission using the iPad's integrated VPN support
Speech to Text for high speed data entry
Multi-Language Support
iOS 5 Ready

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