Social audit services involve the systematic evaluation and reporting of an organization's social, ethical, and environmental performance and impact. These services go beyond traditional financial audits to assess how well an organization meets its stated social objectives, adheres to ethical standards, and contributes to the community and stakeholders. 

Mystery Audits

Automotive Mystery Audits Support from Veridix Consulting – empowering OEMs with real customer experience insights into their dealer network.

Mystery audits provide a unique opportunity to assess and review customer service, branding, presentation, and overall experience from the customer’s perspective — without disrupting or influencing employee behavior. Our automotive experts act as customers, conducting audits and evaluating staff performance while ensuring that dealer network employees respond naturally.

At Veridix Consulting, every audit is customized to your brand’s objectives. We help you define a Mystery Shopper Profile, design the evaluation process, and provide complete support to ensure audits deliver meaningful, actionable insights.

Our mystery audits typically assess service elements that matter most to customers, including:

• Responsiveness on phone calls, e-mails, and digital touchpoints

• Showroom appearance and brand presentation

• Staff availability, friendliness, and professionalism

• Waiting and response times

• Vehicle reception and delivery experience

• Price transparency and transaction handling

• Service fulfillment (timeliness, quality, accuracy)

• Courtesy car provision or cost estimate practices

• Quality of workshop work (service and repair checks)

• Clarity of offers, billing, and invoice explanations

The Benefits of Mystery Audits with Veridix Consulting

By partnering with Veridix, you gain:

• Tailor-made solutions aligned with your project objectives and brand priorities

• Independent, professional auditors with hands-on automotive experience

• Benchmarking opportunities – we also support competitor brand audits for comparative insights

• Comprehensive audit support – from methodology design to reporting and analysis

• Brand protection focus – ensuring your dealer network delivers the right customer experience consistently

• Advanced IT-enabled reporting – real-time insights and structured dashboards customized to your needs

Why Veridix Consulting?

Our team brings extensive experience in audit support, consulting, and brand protection for leading automotive OEMs. We understand your operations and help you extract the right insights to strengthen dealer network performance and safeguard your brand reputation.

Contact Veridix Consulting today to explore how Mystery Audits can strengthen your customer experience strategy and dealer network performances