V. Ex Electronics Systems Private Limited
Saidapet West, Chennai, Tamil Nadu
08048601400
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Call Centre Solution providers In Chennai

Weaim to revolutionize the telephony PBX market by enabling the open source PBX Asterisk to obtain a wide spread market acceptance through creation of a complete ecosystem to support the traditional PBX channels.

In our desire to provide the state of the art technology we tied up with *astTECSwhich offersAsterisk based solutions that include,IP PBX / Call Center Dialer,Voice logger,Automatic Call Distribution (ACD), Predictive dialer, Hosted dialer, GSM & SMS integration,Voip call recording, customized line call recording / monitoring / tracking.

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Asttecs Dialer

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Asttecs Dialer

Approx Price: Rs 1.78 Lakh / Unit

Minimum Order Quantity: 1 Unit

Product Features

Predictive Dialing

Allows out bound calling through Predictive dialing. Systems predict and dial the numbers based on agent availability.

CTI (Screen Pop; disposition)

CTI feature providing screen pop and disposition assignment to sessions.

Real time monitoring

Feature allowing for real-time performance monitoring.

Contact List Management

Feature allowing dynamic contact list management as per business requirements.

Multiple campaigns

Feature allowing the ability to engage in multiple campaigns.

Disposition management

Disposition management feature provides the ability to set and assign various dispositions as per business requirement.

*astTECS ACD

Automatic Call Distributor is an integrated module providing state-of-the-art inbound call routing capabilities to multiple agents based on business rules applicable as per inbound agent

Routing Customer calls based on DID; DNIS or ANI

Dynamic routing feature providing multiple incoming number identification functionality as per business requirements. Applicable as per inbound agents.

Routing Customer calls based on CLI

Routing Customer calls based on Caller line identification. Applicable as per inbound agents

Route a call to a group of agents based on FIFO; LWA (longest wait agent)

Dynamic routing feature allowing for multiple protocols as per business requirements to optimize agent productivity. Applicable as per inbound agents

Multiple queues

Multiple queue support feature providing flexibility in handling multiple incoming processes as per business requirements.

Language and Skill Selection

Feature allowing for dynamic routing based on language and skill selected by user. Applicable as per inbound agent

Conference with Customer and other users

Feature to allow conference between agent, customers and other users in contact center as per session requirements.

Transfer calls to outside department or contact center

Feature to allow agents to transfer calls as per session requirements.

Barge with agents

Feature for supervisor to quickly takeover a call interaction from agents in real-time.

Supervisor Whisper with agents

Supervisor feature to impart instructions to agents without alerting customer.

Supervisor Confer with agents

Supervisor feature to engage in conference with agents and customers in real-time.

Supervisor Live call monitoring

Supervisor feature to monitor agent customer interactions in real-time.

Monitor live agents and/or Customers through GUI

Supervisor feature to monitor agents and/or customers through state-of-the art graphical user interface.

Campaign, Queues and Group Management

Administrator feature to define parameters for campaign, queues and group management as per business requirements.

Assign dispositions to interactions

Feature providing agents the functionality to assign dispositions to customer interactions.

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Response Handling Services

Interactive IVR helps build custom made solution based on predefined IVR flow. 

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Call Center Solution for Confectionary

Approx Price: Rs 1 Lakh / No

Minimum Order Quantity: 1 No

Solution Offered

Cost – effective solution Vs. Proprietary solutions & CRMs.
As business is still on the developing stage and quick adoption to very costly CRM is not the motive for the promoters, it was requested to our team to bring in the modifications and capture the relevant information required like the mobile number, occasions, localities etc., in the agent screen itself. Outcome: Now the agent screen is modified and can capture the customer details for future business and data base.  
Outcome: Now the agent screen is modified and can capture the customer details for future business and data base

Enable centralized order taking and serving from the nearest location: 
Outcome: *astTECS solution is kept at one locations with calling number highlighted for the customers to reach and order their favorite cakes & chocolates. Now the delivery team could minimize the delivery time and acquire good customer feedback.


Multiple trunk to be used for ease of customer reach

Outcome:The old telephone number still in use and connected to our server as that was in use since long years and additional 10 digit mobile number connected to enhance the customer experience. Now customers feel that they are talking to the trained and right team dialing to a easy to remember mobile number.  


Customized reports with the dispositions highlighted  Outcome: Default reporting modified to facilitate the supervisors to reach IVRS DTMF report, call feedback report, on-time servicing report with statistics to plan the business well.

 


Suggested the customer call Barge - in  and call Conferencing: 
Outcome: Senior managers assigned now can barge in to the calls randomly for better call monitoring and offer necessary guidance to the front line team. Script and recorded voice files retrieved from our solutions also of a great help for the supervisors to impart training.


Achievement:
Hangout cake has successfully enhance its client servicing experience and able to reduce the delivery time. Now customer can order the cakes & pastries from Hangout Cakes in just a phone call or click 

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V. Ex Electronics Systems Private Limited F-2, Sai Srishti Apartments, No.124/ 43, VGP Salai Road VGP Salai, Opposite To Annai Velankanni College For Women, Saidapet West,
Chennai-600015, Tamil Nadu, India

RS Shivaramalingam ( Chief Business Officer )
08048601400 Call Response Rate: 93%
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