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Wolken Software Private Limited

Bengaluru, Karnataka

| GST  29AABCW1392H1Z4

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Wolken Software Private Limited - Service Provider of service request management/request fulfilment, incident management solution tool & change request management tool in Bengaluru, Karnataka....Read More

Service Request Management/Request Fulfilment
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Service Request fulfillment software is used for processing activities of Service Requests. This ITIL Service Request Management tool is a fully integrated addition to your ITSM solution. It manages submission and handling of all requests.

The request fulfillment process allows to create and track requests that are not of the nature of break fix, but rather a set of steps to perform. It allows its users to configure routine services in the application as a series of steps while each step execution is tracked by the system. It provides for approval flows to be setup for every step. This service request management solution aids in separation of incidents which improves efficiency when managing routine service request tickets.
Request fulfillment software offers a channel for users to request and receive standard services for which a pre-defined approval and qualification process exists. This tool records, prioritises, routes, escalates, monitors and fulfils.

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Incident Management Solution Tool
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Wolken provides an enterprise class incident management software solution tool which is a modern, intuitive and unified web solution that helps in resolving any unexpected interference in the IT Services. This module is a PinkVERIFY certified ITIL toolset. Wolken ServiceDesk is one stop for 'issue to resolution' Workflow. Wolken ServiceDesk is a modern, intuitive and unified web solution for managing the entire life cycle of a service request.

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Change Request Management Tool
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Change request management is aimed at ensuring that all changes in the business process are handled efficiently. The objective is to carry out requests economically and in a timely manner with minimal risk to the IT framework.

We provide a standardized management strategy which ensures business processes survive IT changes. This provides features like creation and tracking their progress through its life cycle.

Wolken’s Change request process flow ensures that the downtime caused by requests is reduced by managing them in a timely manner. It is designed to be the change management tool that flexibly manages the configuration items.

While providing a completely configurable process, Wolken has various built-in features. This Change request module has the ability to set up mandatory documents for a phase, attach and replace documents, set up approvals, risk assessment, document linking and traceability features.

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International Tour
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International Tour

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HOTEL MALYA KUL + First World Gen
3Nights/4Days Malaysia Package 6300/ Per Person On Twin Sharing Basis

Inclusions:-
* 03nights accommodation
* 03Buffet breakfast at the hotel per pax
* Half day Kuala Lumpur city tours (sic)
* Full day genting outdoor theme park rides
* Complimentary tea/coppee making gacilities in the room
* For sgl pax all transfers are on private basis and city tour on sic 
* Return transfer airport /kul hote /gen hotel airport (sic)

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Taj Coromandel Hotel Chennai
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37, Mahatma Gandhi Road, Nungambakkam, Chennai - 600034, India
Offering a fusion of rich South Indian design cues and classic European elegance, the Taj Coromandel Hotel Chennai gives guests the best of both worlds - business and leisure in the heart of the city. A preferred venue of Heads of state, royalty, and the who's who of the corporate world, this hotel is the only member of the exclusive "Leading Hotels of the World". Total Rooms : 205..

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The Trident Hotel Agra
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The Trident Hotel Agra

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Taj Nagri Scheme, Fatehabad Road, Agra - 282001 INDIA 
The Trident Hilton Hotel Agra is a few minutes walk from the world famous Taj Mahal and presents an ideal base and relaxed ambience from which to explore the world heritage site. This elegant low rise hotel is situated in 6 acres of beautiful gardens.  
Total Rooms: 140

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Hotel Taj Agra
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Hotel Taj Agra

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Hotel Taj View Agra offers Taj Mahal view rooms. The hotel offers 100 rooms including 5 executive suites offering a magnificent view of the Taj Mahal to its guests for their comfortable stay in Agra. 
Total Rooms:100

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Leela Kempinski Hotel Mumbai
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Andheri Kurla Road Sahar Mumbai 400 259 IN
Set amidst 11 acres of lush landscaped gardens, cascading waterfalls, lotus pools and fountains, Mumbai's finest business hotel, The Leela Kempinski Mumbai, a 5-star deluxe hotel is only 1.5 kms from the international airport and in proximity to the North Mumbai Central Business District, welcoming both business and leisure travellers with warm graciousness.

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Taj Exotica Hotel Goa
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Taj Exotica Hotel Goa

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Calwaddo, Benaulim Goa 403716 IN 
Taj Exotica is a showcase for relaxation with tropical-inspired design touches, grand architecture, a sun-drenched atrium, wide shady corridors, and flower lined patios for a memorable stay.Facilities include Restaurant, bar,conference halls, banquet halls,beauty parlour,car rental,shopping arcade,doctor-on-call,golf,tennis,water sports etc. 
Total Rooms: 140

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CMDB
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CMDB

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The CMDB tool of Wolken records the Configuration Item attributes, audit trail, license details and relationship. Configuration management database module is integrated with Incident, Service request and Change Management to enable users to look at Configuration Items (CI) lifecycle events.

The CMDB software from Wolken, alongside of excellent integration features, also offers the ability to link CI changes to SR number which helps build the CMDB architecture. It provides various asset management options with the ability to define relationships between assets, provision to view asset relationships and expand the relationship view; along with the ability to attach documents to an asset, the CMDB build facilitates defining and recording asset Information and attributes.

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Problem Request Management
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Wolken ServiceDesk has various more processes to offer like Knowledge Base, Problem Request, Reports and Repository. Knowledge Base consists of all incidents, SRs, CRs, Documents, PRs that can be shared with others along with Searchable on words /phrases. It also has a provision for scope of search fields to be configured.

We also provide for a seven step process for Problem Request Management which encompasses:

  • Define the problem
  • Categorize the problem
  • Assign the PR
  • Diagnosis
  • Root Cause(s)
  • CAPA (Corrective Action & Preventive Action)
  • Convert to CR

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Taj Palace Hotel New Delhi
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Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021 India.
Located 10 minutes from the airport and the city centre, the hotel is home to India's largest conference hall.

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Wolken Software Private Limited - Service Provider of service request management/request fulfilment, incident management solution tool & change request management tool in Bengaluru, Karnataka....Read More

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Nature of Business

Service Provider

Legal Status of Firm

Private Limited Company

GST Number

29AABCW1392H1Z4
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